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FOr e.g Change Management or Incident Management. Your company may have strict guidlines that allign to ITIL or other standards, but your client has its own standards. We sign up for service delivery and then start taking the heat. What would one do in such a situation ? Forget the part where you have a discussion with them. They are adamant and think their policies are the best !!
In my opinion, there is always an exception case to any company policy. To overcome the burden of any future audit an official memo should be agreed within the management for the exception to meet the client policy. Negotiation to agree on common clauses should be the effort, however understanding that the new mould suits both.
en ce qui me concerne, je crois qu'il existe des marques de distributeur et des marques de producteur, ensuite nous des cas de distributeur exclusif qui vend selon les instructions et la politique du producteur, aussi il ya les VRP qui vendent selon leurs propres politiques.
Au vu de ces cas , je crois que tout dépend de la nature du contrat qui sera signé entre les deux bien sûr tout en préservant l'intégrité, l'image de l'entreprise.
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