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Never say, "I don't know." That is a basic rule in customer service.
Instead, say, "I will be right back with the information you asked for."
If anyone objects, tell them that if they would prefer, they can hold or go sit over there while you ask your supervisor to help them as soon as he/she is free. That is a good way to get people to cool their jets, because they know it is better to be patient with you than to wait for the supervisor.
Customers expect employees working in the service department to know most, if not everything, about what they are asking for support for which isn't by any means completely unreasonable. Customer service associates should be very knowledgeable in their profession to be considered legit as an individual and as a representative for the entity they work for. The only thing you can do in the situation you describe is to radio another associate to your desk and use the "haul ***!" code CS associates will commonly be required to memorize in the event that your situation comes up. As soon as help arrives, be EXTREMELY specific in your description of what the customer is asking for help with then let them handle the question and listen to the conversation.
Oh, and smile brightly the whole time. Never respond to insulting remarks or annoyed expressions. If you don't react, customers are less likely to escalate.