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If the guest is complaining about the hotel system and by the system he is wrong should the Guest relation officer put it to the Daily Report?

Hotels Front Office Guest Service Hospitality
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Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/06/25
Upvote (0) Views (4) Followers (3) Answers (3) Report Question
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Mohammad Mizanur Rahman
by Mohammad Mizanur Rahman , Front Office Agent , Renesa Institute of Information and technology Ltd., Jhalakati, Bangladesh.

Yes, of course. If a customer is troubled or thinks any system is wrong means there are some others who also think this way. The customer should be assured that the authority will work on that. The Guest relation officer should report that giving priority so that it could be satisfactory as early as possible.

Zahir Abbas
by Zahir Abbas , Computer Operator , Govt of KPK Finance Department

No, as this is a routine experience when the customer complains without any deficiency in the system.

if this is added to the daily report, the report looks awful.

P A Cariappa Appaiah
by P A Cariappa Appaiah , back office executive , Inspire Hond

Yes, of course , the " Guest relationship officer", should put on " Daily Report".

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