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At one time a strike by telephone employees would have shut down operations in a telephone company; but computerized systems and other technological innovations have reduced the need for telephone operators.
A) centrality B) discretion C) substitutability D) visibility
l think substitutability is the answer
C) substitutability ^^^^^^^^^^^
I Will Go With U Sir In Option " C "
..........>>>>>>>>>C) substitutability
Choice - C) substitutability
I agree with you a comparison between the size of the business through technology, and the size of the business through the human energy will find a huge difference between the burden of work accomplished through technology with human energy so I agree with you in option c.
Regards
(C) Thank You.
it is the substitutability Option C
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