Why is the customer always right?

No, he is not always right, but you have to make him feel he's always right, simply because he's the one who is paying your salary at the end of the month

"Customer is always right" we have read this tag line many times but there is always a "but" after this tag line. You are in a business and you have to take care of your business norms, revenue, competitions and customer satisfaction. He is respectful rather than he is right. For example some time he is buying any product or service which may not suits his requirements. Here you can suggest him the right one. He is not right here but you only suggest him don't impose it on him. Treat him politely and with extreme service standards. Suggest him best deal but do not impose any thing an let him decide and let hi feel that he has the right to decide.

It's not about right or wrong, never take it personal!

In a normal day process and in most cases, we Apologize and that does not mean that we are wrong and the other person is right , it just means that we value our relationship more than our ego.  

                                                                          Thank You.     

This is especially true when customers are dishonest or attempt to perpetrate frauds against the business. Employees must protect themselves as well as their employers when evaluating each specific customer complaint.

If a company assumes the perspective that the customer is always right, employees are expected to correct mistakes even if the employee or the business did nothing wrong. Experts argue that it is best to approach each interaction with a customer by itself, based on the specifics of the situation. Some customers are unreasonable or irritable and cannot be satisfied, for example, and attempting to satisfy them wastes company resources and frustrates employees.

The target of every producer in any Organisation is the Consumers which means that the response of the Consumers to a manufactured product is directly proportional to the expected income of the Manufacturer, while the Consumers are equivalent to what is refer to as the Customers to certain extent, Because, from the chain of production, the closest party to the consumers are the retailer and the whole saler. Therefore in this case the whole-Sallers are refer to as the Customers, hence they (the whole-saler) speak on behalf of the final Consumers. note: The Customer's response to a manufacturer can either be insultive or attractive which always depends on the kind of response that the Consumers also gives to them. therefore the Representative of any firm at the Labour market are the Customers.

customer is always right bcz customer has  the right to know about every thing   and it is the company`s responsabilities to satisafied  the customer

 

The "usual" goal of each company is to satisfy their customers, that's why this quotation arise but sometimes we need to evaluate the problem before we can come up with the solution in which customer will not be disappointed in any manner.For me it is better to upgrade this saying to: "customer is always first!"

I agree with Mr. Ibrahim Hussein Mayaleh..... 

Let us think from the customer point of view. In case one desires to buy a product, it is not that easy in this current competitive world to buy the same that meet all requirement. Because, every product now made available having

 

1. more sophisticated technology that is
2. very complexed and offers
3. confusing variety of product with
4. plenty of options.

 

These four are playing with very emotion of the buyer. This makes any buyer to face difficulties in choosing any product. Customer at the end may end up with at least one expectation not met and that will be realised during the usage. The customer service team member if does not handle empathetically, then that attitude adds fuel to fire. Then imagine of that customer’s plight.

 

Customer Service Team may or may not realise this later. This is the reason we should always be empathetic towards to customer. Leave about whether the customer is right or King etc., At the end the customer is human being and tend to hide or misguide but that will be less than2%.  

 

The costumer is always right, because at the end of the day when he/she comes and buy something he already knows what he wants but you can always sell him better quality products that could overcome his needs 

NO They are NOT always right and they know this.