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Greet the customer, build rapid rapport, make the connection, gain his trust, show him friendly and professional attitude.
With the intention and action of creating "AN EVERLASTING IMPRESSION" that makes him to stick to business for long term
AN EVERLASTING IMPRESSION can be delivered by,
Actively listening to his issues and not making him to repeat
Being quick in addressing the issue
Providing a permanent and complete solution thereby not giving him the inconvenience of coming to you again
Businesses of all sizes need new customers. Your company's marketing plan helps you approach these potential clients and ask them to spend money on the products you are offering. Even if the potential customer fits the targeted profile, he might not become a client. To make a sale, you must prepare extensively, develop a detailed plan for your customer visit and execute your plan professionally.
Preparation1-Assemble all the latest information on the products you are selling.
2-Study your product information in terms of what the customers of your target market find important. Identify the features the targeted customer will find interesting.
3-Study the new customers you are going to approach. Make sure you know if they have problems with existing suppliers or are looking for new providers. Identify your first contact; if you are approaching a company, look for details about the contact's position and authority.
Strategy1-Decide who you are going to ask for business. Call companies and verify that your contact handles orders and suppliers in your field of activity. For individual sales, make sure the person you talk to is the decision maker in the household.
2-Develop a list of your company's strengths in the new customers' market segment. Make a list of actual needs for each new customer and add potential needs that you think might be appropriate for the client.
3-For each new customer, prepare a strategic approach that matches the actual and potential needs with one of the strengths of your company
Execution1-Make the appointment with your potential new customer. Arrive at the agreed-upon location early and dressed well but appropriately for your industry.
2-Introduce your company as a potential supplier by executing your strategy of emphasizing the advantages that correspond to the client's needs. Provide documentation that substantiates your company's capabilities.
3-Conclude the meeting by asking for a commitment. If the client is not ready to order, ask when she might decide to place an order. Make sure you leave with an agreement on the next step, whether it is the timing for a decision or a date when you will call back.
4-Send a written note to the client thanking him for his time and reminding him of the next step you agreed to. Make sure to take that next step unless it is clear that this customer has no interest in placing an order.
Usually first time customers need to be antiquated with the business. It is vital to leave a good impression of the business, anticipate the customer's needs and familarised with the functionality of the organisation. The level of satisfaction may mean the customer will come again.
The best way to approach a "first time customer " would be a meeting to know more about them. A great smile, a good firm fantastic and an eagerness to gain more about what the client does and how you can help him will go a long way for the future.
Greet, meet and understand in what way you can help the customer. Provide help else connect the customer to who can provide the services to the customers. Thank him for visiting the store
By welcoming gently,asking him about how to help him and work to solve the problem without notice ot its size
the first time customer meeting should be as much polite as you can using smile and professional way of welcoming and showing respect. As well, it is important to know your customer before you meet him/her if there is a business work.
also it is important to listen and give attention and answering all the qustions the customer needs trying to approach his satisfaction depending on what he is looking for.
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