Bayt.com

Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What will you do if the customer ask for personal information and starts to make an uncomfortable conversation?

Customer Service Customer Facing Customer Focus Customer Handling Customer Service Skills
user-image
Question added by Jan Albert Comajig , Team Leader/Service crew , Tablea Chocolate Cafe
Date Posted: 2015/08/10
Upvote (0) Views (7) Followers (2) Answers (2) Report Question
Write an Answer
Register now or log in to answer.
Ma. Kristina Aquino
by Ma. Kristina Aquino , Human Resources Secretary , Copthorne Hotel and Resort, Al Jahra Touristic Company

Talk to the customer professionally and control the conversation by diverting it to another topic which makes you comfortable. If the customer still continues, you can tell directly that you are uncomfortable with the kind of conversation you're having. Apologize and smile and explain to him in a nice way so he will not get upset.

Oyebola Adetoro
by Oyebola Adetoro , Imaging Administrator , Imperial Heathcare

Calm the customer by control the conversation and listen very well

Quick understand of the customer issue and let the customer aware that the conversation is monitoring

 

Write Your Answer
More Questions Like This

Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.

Get Help