Does your company have culture and customer centered core values as the ones of Zappos.com & Nordstrom?

I work at Bayt.com, and we surely do :) In fact, our values are a part every thing we do at Bayt.com, from hiring, to customer service, to language, to website, to everything.

I am not familiar with Zappos.com ethos but I have experienced and applaud Nordstrom’s.
If as you state they have a primary directive, “Use best judgment in all situations”, there is very little to add to that.
My personal experience is the sales staff clearly empowered to do just that.
I have never had a problem with a return or exchange, never challenged with questions that I maybe attempting to pull something unethical on them.
I only wish that I could work in such an environment.
Having managed a number of large and small phone centers (both inbound and out calling) in the pass and I provided hours of training to get the staff to that point.
Some get there and others don’t.
Those that do not grasp that they are empowered to make decisions become the weakest link in the chain; they perpetually are deferring the customer to someone else or to a supervisor diverting them from other tasks.
We follow-up with retraining reiterating that they will not be “beat-up” for their judgment calls, but those referred to others we will review what lead them to their decision and if we believe it was poor we will tell them why and how to resolve similar situations in the future on their own.
If we believe, the issue was of such significance to pass on, again we review how to handle it in the future and we move on.
Eventually the poor ones will leave or we will do one of two things; 1.) Discuss with them that they may not have what it takes for this position and we will work to reassign to a position they can better handle.
2.) We will have no other choice but to cut them loose for poor performance.
I have found that given all that we have invested in them, they are hurt the group’s overall performance and morale they may not like the result but they understand their dismal.

Yes because Mitie is a big company here in UK with 75,000 employees

Yes, my company offers all mentioned above.

We definitey have that. Building good environment at work like that positive team and family spirit would make you feel comfortable to work, not to mention the passionate people that would motivate you to do more and help you get the best version of you

yes we do maintain the culture & core values

Of course, working as a team and giving feedback  after sales customer service is necessary. I think the good communication and makiing a rapport with our work that enable our bussiness development to be successful. As a team we need to focus more on customer service.

Actually Our Organization was not familar with Zappos.com and Nordstorm but we follow ethics and procedures which were required to run the Organization in a smooth way and keenly concentrating on employee safety, quality concern and mostly customer satisfaction

These are the Core Values of my workings company. 

• CUSTOMER OBSESSION
• Collaboration
• OWNERSHIP MINDSET
• Integrity
• Agility & Innovation

I dont know about Zappos.com and Nordstrom.

In my company we priotize customer satisfation and we have a customer centric approach.