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Top Customer Service Software Products
Capterra has helped thousands of businesses find the best customer support software.
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Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. This is one of the best customer support software products to use.
A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service. This is one of the best customer support software products to use.
Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. This is one of the best customer support software products to use.
End users can submit requests for service, search for solutions, and view the status of their open incidents. This is one of the best customer support software products to use.
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! This is one of the best customer support software products to use.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement. This is one of the best customer support software products to use.
Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. This is one of the best customer support software products to use.
Callinize Inside Sales Acceleration & Call Center CTI Phone Integration Click to Call, Automatic Call Logging, Call Analytics. This is one of the best customer support software products to use.
Web-based live chat and help desk software with personal and group email management and email threading. This is one of the best customer support software products to use.
Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email. This is one of the best customer support software products to use.
Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes. This is one of the best customer support software products to use.
It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. This is one of the best customer support software products to use.
Help desk solution with service request management, knowledge base, task management, surveys. This is one of the best customer support software products to use.
AnswerHub is a community platform for customer self-service portals and knowledge bases for happier customers and lower support costs. This is one of the best customer support software products to use.
Comprehensive, modular and easy to use web-based customer care software suite. This is one of the best customer support software products to use.
LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. This is one of the best customer support software products to use.
Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. This is one of the best customer support software products to use.
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. This is one of the best customer support software products to use.
Web based solution for improved customer experience. Features include data analysis and optimization. This is one of the best customer support software products to use.
HyperTeam CRM for Office 365
ilos makes training anyone fast. Our web app allows teams to record and share training videos in just a couple of clicks. This is one of the best customer support software products to use.
An application that consolidates customer calls, social media comments, and emails into a single queue for simplified issue tracking. This is one of the best customer support software products to use.
Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. This is one of the best customer support software products to use.
The Ultimate Customer Experience. This is one of the best customer support software products to use.
Simplify your social customer service needs with ThoughtBuzz platform. This is one of the best customer support software products to use.
Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. This is one of the best customer support software products to use.
Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial. This is one of the best customer support software products to use.
Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. This is one of the best customer support software products to use.
Professional fully integrated Service Management tool with comprehensive service desk support software and a low cost of ownership. This is one of the best customer support software products to use.
Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease. This is one of the best customer support software products to use.
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. This is one of the best customer support software products to use.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. This is one of the best customer support software products to use.
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by Agendize
Agendize is the leading provider in online scheduling and CRM solutions, to connect small businesses to enterprises to their customers. This is one of the best customer support software products to use.
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by Yonyx
Create guided interactive self service content that customers can traverse one step at a time along a decision tree like structure. This is one of the best customer support software products to use.
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by AnswerDash
Customer support solution to increase customer retention and conversion rates. This is one of the best customer support software products to use.
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by CyberNiche Software
Store and track all customer requests. This is one of the best customer support software products to use.
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by Bamboo Cricket
Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. This is one of the best customer support software products to use.
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by Brand Embassy
Brand Embassy is the omnichannel customer excellence platform for enterprise business to retain and win new customers. This is one of the best customer support software products to use.
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by Casengo
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. This is one of the best customer support software products to use.
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by Cincom Systems
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. This is one of the best customer support software products to use.
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by Clarabridge
Clarabridge helps you interpret the vast universe of customer feedback so that you can act on it and improve the customer experience. This is one of the best customer support software products to use.
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by ClickDesk
Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. This is one of the best customer support software products to use.
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by Close Fit Software
Multi-user help desk software application that is affordable, simple to install and easy to use. This is one of the best customer support software products to use.
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by Cloud 9 Support
Scalable multi-language support system for products and services with contract compliance functionality. This is one of the best customer support software products to use.
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by Cognicor
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. This is one of the best customer support software products to use.
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by Comarch
Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. This is one of the best customer support software products to use.
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by Comm100
Web-based help desk software: offer a centralized online service portal; deliver 24*7 support & streamline customer service process. This is one of the best customer support software products to use.
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by Zeacom
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. This is one of the best customer support software products to use.
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by Wilke Global
Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. This is one of the best customer support software products to use.
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by Conversocial
Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. This is one of the best customer support software products to use.
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by Force Software
Support clients in various locations with one application through a web-based portal or an automated bug notification tool. This is one of the best customer support software products to use.
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by Crow Canyon Systems
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. This is one of the best customer support software products to use.
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by RTI Software
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. This is one of the best customer support software products to use.
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by AdvanTec Information Systems
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. This is one of the best customer support software products to use.
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by eGain Communications
eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. This is one of the best customer support software products to use.
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by Eptica
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. This is one of the best customer support software products to use.
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by eTouchPoint
Customer feedback and coaching application for service-oriented businesses. This is one of the best customer support software products to use.
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by ExDesk.com
Help desk software solution for the IT support and service provider communities. This is one of the best customer support software products to use.
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Genesys Customer Experience Management
by Genesys
Genesys software provides omnichannel customer experience (CX) and contact center solutions in the cloud, on-premise, or a hybrid. This is one of the best customer support software products to use.
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by Citrix Systems
Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. This is one of the best customer support software products to use.
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by Helppier
Create step-by-step helps and tutorials for your site or web application, without leaving it. This is one of the best customer support software products to use.
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by HelpSite.io
HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte. This is one of the best customer support software products to use.
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by UserScape Software
Completely web based help desk package with a clean and intuitive design for both staff and customers. This is one of the best customer support software products to use.
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by Imex Systems
iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. This is one of the best customer support software products to use.
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by In the Chat
One platform brings all the digital channels to your contact center. This is one of the best customer support software products to use.
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by Inbify
Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. This is one of the best customer support software products to use.
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Infantry - Managed chat support
by Infantry.io
Infantry.io offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. This is one of the best customer support software products to use.
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by Joydesk
Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. This is one of the best customer support software products to use.
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by Keeping.com
Turn Gmail into a helpdesk and deliver customer support right from your inbox. This is one of the best customer support software products to use.
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by LivePerson
LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. This is one of the best customer support software products to use.
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by FSi
Customer queuing and service analysis software for customer service departments. This is one of the best customer support software products to use.
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by Logicalware
MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. This is one of the best customer support software products to use.
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by Formalistech
Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. This is one of the best customer support software products to use.
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by SolarWinds N-able
MSP Anywhere allows inMSP Manager is fast, reliable remote control software to help youstant, on-demand remote support to any computer. This is one of the best customer support software products to use.
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by Multima
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. This is one of the best customer support software products to use.
My favourite is Magento, but it's for structured start-ups.
THERE ARE MANY CRM SOFTWARE'S FOR DIFFERENT ACTIVITIES ITS DEPEND ON YOUR WORK ACTIVITES TO DEFINED INPUT AND OUTPUTS OF YOUR WORK NEEDS
Ticketing system like zendesk/service now.
i would use Oracle as a start but yet there is a lot of different softwares
Turns your email into a help desk solution. Get the look and feel of email with the tools you need to reduce response times and measure agent productivity - without relying on impersonal auto responses and ticket numbers. Respond to all of your customers from the same place (email, text, Facebook, or Twitter). Front also provides detailed analytics that let you measure performance metrics, including first response time, average response time, and handle times
* Zendisk
* Freshdesk
*Smashingmagzine
Read:
https://www.zoho.com/support/lp/customer-service.html?gclid=CjwKEAjwlfO3BRDR4Pj_u-iO2U0SJAD88y1SZwC84Jp1JI4n8PQIQaArUpPwFL_TFKNMXd0maBrQwRoCRL_w_wcB
Thank You for the invitation ... I would agree with answers that really covered your question ... Variety of correct info and opinions !
Thanks Zain Khater for providing this comprehensive answer with a lot of effective tools.
CRM software & related softwares , Oracle ,and pos
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