What are some good user feedback management tools that can help me in providing great customer service through social media?

Thanks for the Invitation, I would put a feedback button on the Website, or to contact my customers through Facebook,twitter, Google+,... etc, and respond to their complaints as fast as possible.

face book, linkedl, twitter, and consultancies.

Regards.

P A Cariappa.

Thank you for inviting me to answer your questionThe speed of communication with customersThe client understands through Kalamath and expressions moreMark the customer speaks without its intersectionI know that the client networking sites does not see you but see your words so be well in choosing your wordsAvoid similar to bad words

Lana Oudeh Thanks for the invite.

I personally recommend:

1) Hootsuite

2) Oktopost

3) Crowdboost

4) Tweetdeck

5) Agorapulse

I would like to share an article here:

16 Tools Every Social Media Manager Should Use

It mentions another good tool: sprout social.

I hope it answers your question.

Foad Shams.

It is often the simplest tools that yield the best feedback data. By using something as simple as a feedback CTA, you can get people to leave their responses on social media. Since most people are attached to their phones 24/7/365, make sure that your CTA (call-to-action) is mobile optimized, allowing for simple use from their mobile phones or tablets.

Some best practices for providing great customer service through social media, whether you're just getting started or taking your social care to the next level :

1.Be where your customer are

2.Listen to what your customers have to say

3.Track and manage volume

4.Reapeat this mantra: time is of essence

5.Social care is care. Period

6.Determine when to take an issue offline

7.Look for opportunities

8.Mind your P's and Q's  (stick your foot into your mouth)

Thanks for the invite ................. complete answer from Mr. Noureddine