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The sponsor has indicated that they want to go beyond just simple customer satisfaction; they want to ‘wow’ the customer. Which of the following processes would best demonstrate this distinction?
a. The Kano Model
b. Pareto analysis
c. Monte Carlo analysis
d. Fitness for use analysis
A --------- The Kano Model captures dissatisfiers , satisfiers and delighters in a prodeuct or process
Fitness for use analysis that`s the most and higher priority of customer satifaction
Kano Model is the appropriate answer because it not satisfy the customer but also leads them with various options to identify more customer opinions
thanks for invition ,,,,,,,,,, my choice is option A
Option A kano model,..
thanks...............
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