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You are the project manager, the customer is going to visit one of your sites tomorrow to conduct an acceptance test,

if successful your company will receive a completion certificate that allows it to invoice a significant amount, unfortunately your site manager's father died this night, and the site manager is preparing to leave early in he morning to be in the funeral. between those options what you will do and why ? A- ask the site manager not to leave the site or you will fire him B- call the customer and ask him to delay the visit. C- travel to the site to replace your site manager during the customer visit.

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Question added by Ahmed Salih , PMO Deputy Director , PM Group
Date Posted: 2013/11/21
Mohammad Tohamy Hussein Hussein
by Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

I will travel to the site to replace my site manager during the customer's visit. I will also ask my site manager to keep his mobile working at least with some one who will pass him any required urgent clarification.

A sa a prject manager, I should be fully aware of the project status and other prject team members should also be aware of thier respective tasks and we should be able to complete the task.

Actually, as a project manager I should be their irrespective of the availability of the site manager.

Fouad Farid Khaled Abouadal
by Fouad Farid Khaled Abouadal , Service Delivery Manager, Freelance Consultant, IT Service Management, Project, Facility Management , VAS Solutions - ME

Explaining the purpose, value, and implementation are the most critical aspects of any project to conduct an acceptance test. And focus on the 10 basic areas:

1.    Define the project

2.    Plan the work

3.    Manage the work plan

4.    Manage issues

5.    Manage scope

6.    Manage risks

7.    Manage communication

8.    Manage documentation

9.    Manage quality

10. Manage metrics

 

Mohamed Awad Elkareem Mohamed Ahmed Abdelrheem
by Mohamed Awad Elkareem Mohamed Ahmed Abdelrheem , Deputy General Manager Manufacturing , CTC Group Company / Delta WM , LTV & EVAP Factory

The answer should be C- travel to the site to replace your site manager during the customer visit.

Because my responsibility is to follow this project day by day or week by week as per schedule to update the project execution so one of the project management duties is to solve problems of his team.

Answer A- is not humanity and ethically

Answer B- delaying the meetings even if the customer accepts this will put bad impressions on your side from the customer which will affect your business in the future

 

marry ann panggarotan
by marry ann panggarotan , HEAD cashier and merchandiser , NEW VENTURES SHELL STATION

AS A PROJECT MANAGER I TRAVEL THE SITE AND REPLACE THE SITE SUPERVISOR DURING THE SITE VISIT IT IS MY DUTY AND RESPONSIBILITIES TO TAKE OVER OF MY SITE MANAGER EVEN HE OR SHE IS NOT AROUND YOU SHOULD TAKE HIS OR HER PLACE BEING AS HEAD OF THAT COMPANY CAUSE BEING AN EMPLOYEE OR A GOOD MANAGER YOU KNOW HOW TO BECOME ILLASTIC IN YOUR POSITION YOU HAVE,YOU HAVE THE CAPABILITY AND KNOWLEDGE OF HOW THE COMPANY RUNS,IN BE HALF OF YOUR SITE MANAGER YOU CAN DO WHAT HE CAN IN THIS CASE WE KNOW HOW FLEXIBLE YOU ARE AND BE PRAISE FOR YOUR ACHIEVEMENT MAY ALL HAVE BENIFITS NOT ONLY FOR YOUR OWN NAME BUT FOR THE COMPANY YOU ARE STANDING AND SERVING WITH.

C would be the most apt option. The project manager has to be aware of all the changes or modifications in design , if any, implemented to the systmen.

 

B- when the relation with the custommer is flexible and if a very good rapport is followed.

 

A- Not a humanitarian decision, but we have seen it can happen.

 

My personal option , as mentioned above is C

Pedro Machado
by Pedro Machado , Preparateur de travail , HasnaouiFCM

C. Step in to face the client.

ASHOK MOHANTY
by ASHOK MOHANTY , Deputy Chief Engineer , M/s M N Dastur & co ( P ) ltd

Attend the site with customer

nour eldin medhat mahmoud ibrahim
by nour eldin medhat mahmoud ibrahim , procurement supervisor , bitunil

i will replace his place and go to the site  because i will not let any excuse gets in my works way 

Fredy Makram Labib
by Fredy Makram Labib , R&D manager , Universal for home appliances

C- travel to the site to replace your site manager during the customer visit.

Farhan Ali
by Farhan Ali , B , Rana Umer Store

Do the urgent ones. Achieve what you can achieve.

walid attalla
by walid attalla , Head of supervision team ( resident Eng.) , IDG

to check the quality and delivering time

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