i am a sales and marketing,customer service representative looking for a job in dubai

CURRICULUM VITAE PERSONAL DETAILS Name : Rachel Wambui Kangethe Date of Birth :14th October1980 Gender : Female Nationality : Kenyan Marital Status: Single Tel : // Address : P.O Box Kiambu. Passport No : A180803 Languages : English, Swahili, French, Email : PROFILE Highly versatile, ambitious and motivated individual experienced in handling any communication aspects in an organization including marketing and public relations. Possesses strong managerial and organization skills and able to work effectively within teams .accurate pc user with proven interpersonal and customer service skills and interested in challenging tasks that result in dealing with other people and producing tangible results. OBJECTIVES To acquire valuable experience in the corporate world and build on my basic skills in sales and marketing/customer service and become a multi skilled global executive with ability to create value. KEY SKILLS AND ACHEIVEMENTS: Customer care management: Currently engaged in handling Safaricom’s subscribers by answering calls and inquiries from all customers, individuals and companies, with courtesy, efficiency and professionalism by use of CRM systems (Siebel, Mpesa, HLR, and other systems) Marketing management Engaged in running a Sales and Marketing Department where I did prepare intelligence reports which involved collecting data and sourcing some from research organizations and using it to package appropriate and prepares marketing promotional tools i.e. advertisements, direct marketing, personal selling and promotions. Account Management: Formulate & implemented marketing strategies & business plans to meet corporate goals. Develop marketing activities to increase market share & brand awareness. Identify, penetrate & develop new markets for business growth. Public Relations Management: Preparation of material for use in trade exhibitions Attending local exhibitions and preparing reports Handling customer complaints and developing customer relations systems and disseminating in formations to all departments Currently driving with AA driving school BCE Currently Alliance Française Level one Currently Online Safaricom E-class learning2006 - Date Dima College (Higher Diploma in Marketing) Units Covered • Customer Service • Buyer Behaviors & Consumerism • Management Theory & practice • Communications • International Marketing2000 -2001 COMPUTER KINGSLY COLLEGE (Certificate in Computer Packages Units Covered • Operating Ms Windows • Word Processing using Ms Word • Spreadsheet using Ms Excel • Graphics Presentation Ms PowerPoint • Data Base Management using Ms Access • Using LANS Internet /E-Mail • Window7 Transitions of windows XP • Microsoft outlook2003 level • Outlook2010 composing the messages Dima College (Diploma in Sales and Marketing) Units Covered • Public Relations • Advertising • Quantitative Methods for Managers • Sales and Sales Management • Marketing Management Units covered • International Business Communication • Principles and Practice of Selling • Marketing • Business Management and Administration • Economics Senior Chief Koinange High School Kenya Certificate of Secondary Education Kibubuti Primary School Kenya Certificate of Primary Education WORK EXPERIENCE Jan2012-Currently Safaricom Ltd Position: Customer Executive and Strategic Marketing Duties: • By use of the CRM systems i.e. M-pesa system, Siebel system and other systems • Assisting customers with general, account and technical queries over the phone • Provide and educate customers and potential customers with product and service information • Maintain Customer records • Make and receive calls as assigned by Head of Customer Care or Designated Supervisor • Correct update the Care Log for every customer/ dealer interaction • Identify and escalate priority issues to Technical Department • Be pro-active in coming up with ways on how to improve customers’ repayment rate and reduce default levels • Be aware of all on-going incentives &/or bonuses offered to customers • Actively participate in team meetings • Be pro-active in coming up with realistic ways to better the Customer Care department • Report any suspected fraudulent activity to Head of Customer Care • Any other duties assigned by the Head of Customer Care Jan2010 –June2011 Impact Personnel Ltd Position: Business Development Manager (Partner) Duties • Online Sales Executive/Data entry /Office administration, responsible for customizing and selling professional integrated Human Resources services • Hunt and secure new accounts and develop accounts from internal sales leads • Accountable for meeting sales targets and to achieve business that is aligned with the core competencies of the company • Responsible for sales operations of the products • Plan and execute comprehensive marketing and sales strategy to maximize financial performance, customer satisfaction, and market expansion. • Recruit, train and Follow up and negotiating with clients, on price, payment terms & conditions Nov2009 –Dec2009 Millionaires Casino Position: Cashier (reliever) Duties: • Managing daily floats –cash, chips and French • Collection of credit and adding table fills • Accuracy in cashing out and exchanging currencies • Balancing of card cash in, card cash out and hand pays • Updating slots cash out records • Banking and voiding of credit card transactions. • Addition and subtraction of credit from M.V.G card May2007-Aug2009 The Kentmere Club Position: Reception cum Waitress Duties • Receiving and maintaining customers • Receiving and resolving customer queries and complains • Establishing an excellent relationship with customers • Ensuring efficient customer satisfaction • Taking and passing on messages • Allocating rooms to guests • Preparing bills, taking payment, and handling foreign exchange • Helping guests with special requests - such as storing valuables Jan2006– April2007 Barclays Bank of Kenya Position: Customer Advisor Duties; • Delivery sales performance by identifying and meeting customers’ needs through selling & cross selling of all Barclays products. • Participate in specific products and campaigns by ensuring that the products are explained to customers • Maintain own sales performance statistics for management information usage • Complete account opening documentation together with customers and submit to direct sales Team Leader to review before submitting to operations for processing • Call customers when their account s have been opened Sept2003 – July2004 Pasadena Publishers Position: Sales Executive/Public Relation Officer /Office Assistant Duties; • Building good customer relationships, • Excellent customer service, excellent telephone skills/manners, • Responsible for sales administration, • Telephone sales, • Conduct a minimum of15 Prospect/Client Meetings per week (proactive or reactive). • Develop and generate referrals • Support and implement sales initiatives. • Report and monitor sales activity and achievements to target on a weekly/monthly and quarterly basis, as per sales process ACHIEVEMENTS • Awarded certificate Plug in classes2010. • Safaricom fraud anti -money laundering certificate • Safaricom E-class learning Key Technical Skills/Competence • Excellent planning & organization skills ,excellent interpersonal skills • Good PC skills/computer literacy • Numerical & analytical skills • Good selling/influencing skills and networking • Customer oriented, problem solving skills, team Player • High personal standards and goal oriented • Excellent and effective communications skills; both orally and in writing, eloquent • Easy adaptability to change REFEREES1. Mr. John M. Karere,2. Director, Kenya Science Teachers Association, P. O. Box51476 –00100, Nairobi. Tel:.3. Ms Rita Karendi,4. Team Leader, Barclays Bank of Kenya, P. O. Box30120 –00100, Nairobi. Tel: Simon Njoroge Njuguna Call Centre Manager, Safaricom Ltd Nairobi Mrs. Liza Mwangi5 Director, Pasadena Publishers P. O. Box60503 –00200, Nairobi. TEL: