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If we thought as customers we would like to have an added value services....
currently everyone is busy in many things in live... and it will be a great option to follow up and do services online..... simply being SMART.....
By thinking about the customer expectation and go beyond it, do not be limited in the frame of customer needs.
Competition to gain market share and many other elements have certainly made products a lot cheaper in the market of late. even if not cheap, there could be many company's manufacturing similar range of products.
This makes customer service a key element of customer retainment. and new business opportunities. The customers are not just looking for products these days as they have a lot of options anyway. All or most of them look for the quality of services after the sale (APOS) to have peace of mind after buying the product.
the importance of the costumer, is what the consumers what is available. For example everyone is always buying especially busy person they will find it in an easiest way... INTERNET , to find it online at the lower cost. Once you build it they will come. Once you delivered what costumers wants, your product and your costumer must be both perfect .
Here are some of the latest technology trends that the SogetiLabs Technology Outlook2013 has defined as the12 top trends showing off what is on the minds of customers, and what is expected to be important technology trends:
1. Mobile BYOD – Bring Your Own Device, being mobile at work stays a top trend. Supporting a connecting workforce through Mobile/BYOD makes organizations attractive to (new) employees and aims to increase work experience and productivity.
2. Augmented Reality – Overlaying the physical world with a digital layer is changing the interaction between people, objects and information. Compare it to living your life inside Facebook.
3. Smart TV – The ultimate media device: Interactive, HD and social, raising questions such as who is in control of the content. Integration of Internet and Web2.0 features into television sets and set-top boxes, as well as the technological convergence between computers and these television sets/set-top boxes.
4. Big Data – Big Data shows the hidden patterns in all sorts of data, helps predict behavior and enables predictive simulations. Big Data will improve customer insight, help you target customers and track sentiments online.
5. Cloud Services – The business promise of Cloud Computing is simple: Worry-free IT. Current and expected adoption is enormous. New ways of software design are appearing and there will be great improvements in Cloud disaster recovery. In addition, real time analytics and Big Data will strengthen Cloud usage and storage of data.
6. Jericho Style Security – Securing the data, not the device, is a continuing security trend which brings a more granular and flexible security approach.
7. Privacy Enhancing Technologies – Technology can be used to turn privacy into a differentiating selling point. Big Data and other intrusive technologies require making Privacy a fundamental principle when designing new solutions.
8. Quality Assurance Across the Application Lifecycle – Testing of new applications is not enough anymore. A more complete Quality approach across the entire Application Lifecycle is one key success factor for today. Testing or Quality are no longer restricted to the test teams, it is a shared IT and business responsibility.
9. Agile Methods – Agile has become a new paradigm to manage projects focusing on transparency, collaboration, iterative and incremental development resulting in significantly reducing the time-to-market. While initially Agile was mostly used in IT, it is now increasingly also applied in "business" projects.
10. Model Driven Engineering – With the maturity of modeling tools, Models are no longer used only for documentation in the software development process, they are now an integral part of the development and even operations process, allowing traceability between models, code generation, and automated testing.
11. 3D Printing –3D Printing will transform product information, non-food retail and create an explosion of personalization. In short, consumers take over!3D printing fosters a design and production agility which is a key factor for the years to come.
12. Internet of Things – Connecting physical things to the internet makes it possible to access remote sensor data and to control the physical world from a distance. Sensors and smart devices will be making our lives easier and allow for optimization of large complex systems such as transportation grids, utilities, healthcare and others. New synergistic services will be developed that go beyond the possibilities of the current isolated embedded system.
The mostly influenced Trends of the customer is quick service and lattest version of the products.
1) Observe the customer
2) focus the needs and wants the customer
3) behave friendly and sell ur personality
4) automatically u acheive the goal
Simply.....the kinds of Services you offer are Three...Customer only select two.
FAST-CHEAP-GOOD
Fast services wont be GOOD.
GOOD services wont be CHEAP.
CHEAP services wont be FAST.
Select any TWO.
Well i beleive that the social technologies influence the future of customer life ....:)
privilege of html5 and css3 are the trend helping to minimize the effort for design desktop version vs phone version. Now Hybrid application are in market where developers have to code for one time and possible to run in iOS and Android. Phone gap in the base for code for hybrid application. This are good trend influenced the future and present.
Unified communication is the biggest influence will be on the customers and customer services
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