Trending Client Retention Discussions

What is the difference between account management and key account management?‎

Answers:

6

Followers:

6

Views:

5029

Vote Count:

2

What are the key things that make Client Service successful?‎

Answers:

13

Followers:

13

Views:

266

Vote Count:

1

So many companies talk about client satisfaction and quality but really fail in their approach when the tires are kicked...why?‎

Answers:

8

Followers:

8

Views:

148

Vote Count:

0

How important is developing your current client business opposed to getting new clients and how does it effect new business opportunity?‎

Answers:

2

Followers:

2

Views:

144

Vote Count:

0

What is more important? Retaining clients or acquiring new clients? ‎

Answers:

2

Followers:

4

Views:

83

Vote Count:

3

Do you agree that high levels of customer satisfaction (with pleasurable experiences) are strong predictors of customer retention/loyalty?‎

Answers:

8

Followers:

7

Views:

188

Vote Count:

1

 

Answer added by  randa bouri, مديرة إدارية , بريفنتيس
10 years ago

Give them a reward for each referral Praise or otherwise recognize their help Provide incentives for them to continue referring others

 

Answer added by  Sidrah Nadeem, Global Marketing Manager, Hill+Knowlton Strategies
8 years ago

The ability to listen, understand, clarify and come up with desirable solutions!

 

Answer added by  Rozan G, Co Founder, Telos ART Dubai
8 years ago

An account manager is a person who works for a company and is responsible for the management of sales, and relationsheep with particular customers.   Generally, a client ... See More

 

Answer added by  Katarzyna Sligowska, Product Expert, Mango-Media
8 years ago

This question has been already asked, even twice I think. But anyway, I think the clue is to make the customer feel good, important and appreciated at that moment.