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excellent customer service can trump good quality, but it depends a bit on the situation.Imagine buying a product that breaks easily. Even if the customer service rep is ... See More
Excellent customer service often overrides good quality because it can create loyalty and satisfaction even if the product is not perfect.
Both are essential, but excellent customer service often trumps good quality in building loyalty and satisfaction.
In my opinion , Excelent customer service is slightly more important than good quslity . Without the good CC you won't be able to help customers then they won' ... See More
Good quality brings in more customers who will overlook the customer service being offered but once they get the good quality from a place where great customer service is ... See More
Both Excellent Customer Service and Good Quality are essential; neither consistently outweighs the other. Balancing provides customer satisfaction as well as long-term su ... See More
A client have bought an electronic device and after exceeded the warranty time period the client wish to return the item and get a full refund. Client haven't mentio ... See More
Both of them and we cannot just override it, so you see Customer service and good quality is like two pillars that holding a strong base so if one of them is lower than o ... See More
Excellent customer service and good quality are essential for a successful business, but when they conflict, excellent customer service can sometimes compensate for produ ... See More