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Muhammad Shahroz's image  
Answer added by  Muhammad Shahroz, Customer Service Representative, Digital Inception
20 hours ago

excellent customer service can trump good quality, but it depends a bit on the situation.Imagine buying a product that breaks easily. Even if the customer service rep is ... See More

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Answer added by  Rajender Singh Jiyala
1 day ago

Excellent customer service often overrides good quality because it can create loyalty and satisfaction even if the product is not perfect.

Mumtaz Alam's image  
Answer added by  Mumtaz Alam, Project Engineer Electrical, M/s Rashid Bin Hussain Rashid for Trading & Contracting(QATAR)
2 days ago

Both are essential, but excellent customer service often trumps good quality in building loyalty and satisfaction.

Shady Nabil's image  
Answer added by  Shady Nabil, Cost Accountant / Managerial Assistant , Al-Mindasah Trading Company ( AL-RIMTH )
2 days ago

In my opinion , Excelent customer service is slightly more important than good quslity .  Without the good CC you won't be able to help customers then they won' ... See More

Sandie Dube's image  
Answer added by  Sandie Dube, Office Administrator, TRUE SHINE
2 days ago

Good quality brings in more customers who will overlook the customer service being offered but once they get the good quality from a place where great customer service is ... See More

Vanessa Manzano's image  
Answer added by  Vanessa Manzano, Office Coordinator, Mechatronic Design Solutions
3 days ago

Both Excellent Customer Service and Good Quality are essential; neither consistently outweighs the other. Balancing provides customer satisfaction as well as long-term su ... See More

Sherif Sabry Mohamed Hassan  Abdalla's image
Question added by Sherif Sabry Mohamed Hassan Abdalla Strategy marketing manager El Nasr manufacturer for Sulfonic acid and Sodium Silicate
11 months ago

How would you satisfy a very angry customer/client who need to return an item after exceeded the warranty time frame?‎

A client have bought an electronic device and after exceeded the warranty time period the client wish to return the item and get a full refund. Client haven't mentio‎ ... See More

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Nader Galal's image  
Answer added by  Nader Galal, real estate sales agent, The Address Investments
3 days ago

Both of them and we cannot just override it, so you see Customer service and good quality is like two pillars that holding a strong base so if one of them is lower than o ... See More

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Answer added by  Dhwani Kasbekar , Director Of Operations, Nento ltd.
3 days ago

Excellent customer service and good quality are essential for a successful business, but when they conflict, excellent customer service can sometimes compensate for produ ... See More