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    Call Center Agent

    Corys Building Materials - Dubai, UAE

    Ref. JB3007903

    Job Description

    1. Maintaining and monitoring log of queries
    2. Maintains call center database by entering information.
    3. Responsible for the inbound and outbound calls, determines requirements by working with customers
    4. Interacts thru phone with outside parties to solicit orders for goods or services, make appointments, collect information and conduct follow-ups
    5. Answers inquiries and resolves problems by clarifying desired information; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    6. Acting as main contact to sales support and responds quickly and positively to the needs, requests and demands of the customers and colleagues
    7. Ensures all customers service expectations are met to the highest possible standard
    8. Ensures that all transactions are submitted in a timely and accurate manner
    9. Provide a consistent level of professionalism in written and oral communication
    10. Demonstrates energy and enthusiasm – always strives to achieve quality results
    11. Provide constructive feedback to improve processes and to improve operation of the Helpdesk
    12. Responsible in finding a solution to common queries, record complaints in ERP and assign it to concerned person before consulting the superior
    13. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
    14. Perform other related duties as assigned from time to time


    • Excellent interpersonal, written, and oral communication skills.
    • Excellent listening skills and the ability to ask questions, understand concerns, and overcome objections
    • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
    • Ability to multitask, prioritize a variety of tasks and meet deadlines
    • Excellent telephone skills and strong personality
    • Computer literate and strong MS Excel skills, ability to type 30 wpm+
    • Basic ERP experience an advantage
    • Ardu speaking is a must

    Job Details

    Job Location:
    Dubai, United Arab Emirates
    Company Industry:
    Manufacturing and Production
    Company Type:
    Employer (Private Sector)
    Job Role:
    Customer Service
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    $1,000 - $1,500
    Number of Vacancies:

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 2 Max: 3
    Residence Location:
    United Arab Emirates
    Nigeria; Pakistan; Philippines
    Bachelor's degree / higher diploma

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    About This Company

    Corys Building Materials is a holding company based in Dubai, UAE, which manages three leading regional construction and building materials businesses: Hepworth, Corys Build Centre and Corys Geosynthetics. CBM is a subsidiary of Green Coast Enterprises, a Dubai-based private industrial and investment group owned by the Abdul Ghaffar Hussain family. Hepworth manufactures and markets integrated piping systems to the civil and building construction sectors. This business was established over 40 years ago in Dubai and now manufactures pipes and fittings in three locations in the UAE and one location in Qatar. In addition, it trades through operating companies in Oman, Bahrain and Saudi Arabia and exports throughout the MENA region. Corys Build Centre is a retail business that supplies pipes, fittings and complementary construction products to contractors and maintenance companies. Retail outlets can be found in Dubai, Abu Dhabi, Sharjah, Al Ain, Doha, Manama and Muscat. Corys Geosynthetics manufactures geomembranes in Dubai and trades regionally in related products including geotextiles. At CBM, we are committed to a set of core values that not only define who we are, but also serve as guiding principles to help us become the company we would like to be. We aspire to live these values every day: Leadership, Community Initiative and Commitment. In order to be a high-performing company, we need motivated and capable people. We see ourselves as leaders in our industry and this is reflected in our recruitment policies and procedures. We try to create a working environment where people will strive to succeed, enjoy working with like-minded people and gain skills and experience to improve their performance for the future. We want you to develop along your own lines, as well as ours, improving skills and achieving your highest potential. “We want you to build with us!”