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    Restaurant Manager - Alforno - UAE

    Alshaya - UAE

    Ref. JB1791525

    Job Description

    The Brand:

    AL FORNO, the new gem in Italian dining offers traditional, authentic and hearty home-style cuisine from across the length and breadth of Italy, from the simple pleasures of fresh home-prepared pastas to pizzas baked using an original wood-burning oven for a most unique flavour.
    The Italian countryside ambience of AL FORNO combines original terracotta tiles, inverted basket lampshades, Italian ceramic pottery and a traditional wood fired oven, with a breathtaking view of the water fountain and open skies, through expansive floor-to-ceiling windows. The open kitchen provides an interesting glimpse of the hustle and portrays true Italian spirit.
    AL FORNO offers an imaginative menu from the heart of Italy. AL FORNO's Italian-born Executive Chef has drawn on his roots to create classic and authentic dishes. A diverse range of menu selections includes traditional delicacies such as soups, salads, appetizers, risottos and pastas.
    AL FORNO blends tradition, balance and simplicity - the key to true Italian cuisine.


    An exciting opportunity to join our delicious brand.
    As a Restaurant Manager you will be responsible of a multitude of tasks including:

    Full operational responsibility for the restaurant

    Working closely with the Operations Team and Business Management

    Extensive people development, including, training and mentoring

    Uphold the brands vision

    Extensive Quality and hygiene assurance

    To reach and exceed your targets

    Love your job

    You will ideally have at least 5 years plus experience in a high volume, fast paced restaurant.
    You will certainly have experience in managing a high number of hungry and energetic individuals
    Excellent communications skills in English
    Computer knowledge


    Key Responsibilities:

    The Restaurant Manager is responsible for all front-of-the-house (FOH) functions on an opening, mid- or closing shift to include guest relations, supervision of all FOH staff and staffing levels, proper restaurant ambience, housekeeping, and set-up, food & beverage quality, safety and pace.  The Manager ensures that the shift is run in a smooth manner and attends to any unexpected problems or emergencies that may arise.  The Manager is assigned a work group consisting of a FOH department (i.e., Front Desk) and/or a profit/cost center such as Retail or Repair and Maintenance.  The Manager is responsible for staffing, scheduling, financial goals and staff development of the assigned work group.  

    - Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.  Personally intervenes to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas of the restaurant.

    - Supports and works well with all members of the management team.  Communicates with team members, GM, and corporate staff using "four way" communication.  

    - Demonstrates and extends same "caring for the needs of the guests" attitude with staff.  Demonstrates skill and care when selecting, orienting, training, coaching, appraising and terminating of staff.  Works with GM, team members and HR on disciplinary matters and issues.  Cross trains and develops staff to provide opportunities for growth and advancement. 

    - Using learned recovery techniques, successfully resolves guest problems to ensure the guest's happiness .  Documents unresolved situations for corporate intervention.

    - Takes responsibility for growth and development by setting goals and seeking out knowledge without direction.

    - Maintains good energy and positive image to guests and staff during the shift.

     Operational Excelle

    Job Details

    Job Location:
    United Arab Emirates
    Company Industry:
    Catering/Food Services/Restaurants
    Company Type:
    Employer (Private Sector)
    Job Role:
    Employment Status:
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:

    Preferred Candidate

    Career Level:
    Entry Level
    Years of Experience:
    Residence Location:

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    About This Company

    M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 2,800 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment. Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 44,000 people from over 110 nationalities. The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. Learn more about the company at www.alshaya.com or on Facebook at www.facebook.com/Alshaya.