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    Retail Store Manager

    LIWA Trading Est - Abu Dhabi, UAE

    Ref. JB1631675

    Job Description

    Key Accountability

     Maximise stores sales for the specific brands
     Improve footfalls conversions
     Enhance customer satisfaction
     Ensure adherence of VM standards
     Minimise shrinkages
     Adhere to stores operating policies and procedures across all stores

    Supervisory Activities

     Ensure highest level of customer service and customer satisfaction
     Ensure housekeeping and cleaning standards are adhered across select locations
     Ensure safety standards are adhered across locations
     Ensure adherence of post sales services and customer returns policies
     Ensures that merchandise is inspected on receipt by the department, checks for damage, shortage, etc.
     Ensure timely response for customer feedback and timely implementation of suggestions, if required
     Handle and resolve sales staff grievances
     Ensure timely collection and return of merchandise from warehouses

    Execution Activities

     Adhere to companies policies and procedures of retail operations
     Monitors and controls the efficient operation of the pay units
     Monitors all types of payments including credit cards, foreign currency, refunds, exchanges, etc
     Ensures that the merchandise in the department is displayed as per the standards established by the company
     Ensures sales staff follows company policy on service and pay-point procedures
     Ensures the maintenance of the highest hygiene and safety standard in the Store
     Ensures staff rotas are followed, etc. Meal breaks, days off.
     Plans staffing schedules and ensures adequate staff coverage
     Assist brand managers and visual merchandisers in the implementation of visual merchandising plans
     Reviews stock levels and initiates requisitions, stock replenishment and inventory counts and gets feedback from sales team
     Assist in timely stock taking across locations
     Ensure that any paperwork including stock invoices and transfer out documentation is controlled and any discrepancies are checked and reported
     Monitor and implementation of security measures across select locations to minimize shrinkage
     Develop weekly sales floor coverage
     Implement standards for store layout, product displays and customer service
     Analyse slow moving, non-moving and obsolete items and recommend course of action for disposing such stocks to the Assistant Manager - Area Operations / or brand managers
     Provide suggestion to Assistant Manager - Area Operations / Operations Manager in identifying areas of improvement for
     Increasing footfalls,
     Conversion of footfalls
     Sales of merchandise at full price
     Reducing costs of operations
     Improving customer’s shopping experience across locations
     Evaluate and train staff for improving efficiency of operations
     Manage accurate cash management at stores


    • Core competencies
     Total experience of at least 4-6 years in a multi unit multi brand retailing company (preferably apparels) in the retail operations
     At least 1-2 years of experience in managing the retail operations of single/ multiple store/s
     Should have exposure in retail operations and retailing practices in the middle east countries
     Should have knowledge of retail advertising, sales promotion and/or visual merchandising techniques
     Ability to manage store operations including handling merchandise, customer management, infrastructure management, visual merchandising, manpower management, etc
     Should be able to identify, understand and resolve customer’s needs and issues
     Possess strong sales skills
     Strong interpersonal, communication and convincing skills
     Should have an attractive and pleasing personality
     Exposed to work effectively in a multi cultural environment

    Job Details

    Job Location:
    Abu Dhabi, United Arab Emirates
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Employment Status:
    Full time
    Employment Type:
    Monthly Salary Range:
    $1,000 - $1,500
    Number of Vacancies:

    Preferred Candidate

    Career Level:
    Mid Career
    Years of Experience:
    Min: 3 Max: 7
    Residence Location:
    Jeddah,Saudi Arabia ; United Arab Emirates
    Bachelor's degree / higher diploma