Baggage Services Officer

Qatar Airways - Doha, Qatar

Fournisseuse de Carrière Or Cet employeur a obtenu le classement Fournisseuse de Carrière Or selon son historique d'embauche sur Bayt.com.

Description du poste

Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to more than 100 destinations and operating one of the youngest fleets in the sky. We are home to more than 150 nationalities.
Due to rapid expansion, we require a number of highly skilled aviation professionals. We are currently looking for Baggage Services Officer.

Responsibilities Include:

•Manage, supervise and coordinate activities of workers engaged in baggage service activities.
•Issues instructions and assigns duties to Supervisors, Sr. BSA and BSA. Interviews, Evaluates and appraise staff according to their performance.
•Communicates with other departments and management to resolve problems and expedite work.
•Interprets and communicates work procedures and company policies to staff.
•Investigates and resolves complaints or escalated issues in regards to customer complaints.
•Oversees daily operations of the Line Service counter and baggage service staff being proficient at all the time.
•Supervises and coordinates departmental Staff Members in Baggage Services Activities Plans, prepares and devises work schedules according to budget and workloads
•Develops projected models for call/ claim/email volumes and determines staffing requirements for maximizing customer support.
•Observes, monitors, and evaluates employees’ performance to ensure quality of Customer Service.
•Manage and Lead front-line staff, by maintaining staff morale through motivation, and by synergizing a customer-focused environment, which reflects a service - oriented image of QAS and the Airline.
•Control and Discipline, the conduct of front-line staff, in order to ensure that the right image of the organization is projected to internal and external customers.
•Conduct regular briefing / coaching sessions with the front-line staff, in order to ensure that each staff member is updated on the applicable standards and procedures.
•Ensure the stationary stock is available for the next 24 hours prior to the shift and avoid wastage.

Compétences

Minimum Qualification:
•Minimum ‘A’-Level academic education or equivalent A level

Minimum Experience:
•2 years in a Duty officer level.

Job Specific Skills:
•Good communication skills.
•Ability to work fast, accurately and meet tight reporting deadlines.
•Proficiency in spoken and written English. Command over spoken Arabic preferable.
•Applies all the procedures and rules.
•Strong organizational skills and attention to detail. Ability to handle changing environments and priorities
• Ability to work with and support others as part of a team, both within and across functions.
•Understands the need to work together to create an environment of co-operation and mutual responsibilities.
•Maximize the available resources by constructing well-balanced teams, acknowledge and helps others value the contributions of each members.
•Listen & answer complains & questions of concerned staff

A propos de la société

Welcome to a world of growing opportunities.
Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.
Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.

Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.

As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.

Join one of the fastest growing airlines with an ever-expanding global network.

If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please click the link below and visit qatarairways.com/careers to apply online.