Operations Manager

Description du poste

Key Responsibilities

• Manage day-to-day operations, execute and implement its strategies and plans (including seeking opportunities to contribute to broad organizational goals and objectives).
• Participate in, and coordinate the development of annual business plans
• Coordinate, and execute business development/ positioning strategy and plans including:
1- Planning demand/need creation and market awareness creation and penetration (including market/ opportunity/ competitive research and analysis) to leverage existing business opportunities and create new ones
2- Coordinate, and execute marketing strategy and plans including: PR, corporate ID and branding, tradeshow participation, literature production, customer/ partner satisfaction surveys and questionnaires
• On-boarding & managing relationships with acquirers, merchants, partners and channels (including the coordination of logistics, setting/ executing policies & procedures for agreement signing, settlement, reconciliation & collection of funds).
• Facilitate proper services release schedule (rollout, versions, releases, etc)
• Contribute to, and implement pricing strategy and revenue model(s) to ensure the profitability of Company.
• Ensure meeting committed services levels with its clients (including the management of delivery of vendors/ suppliers/ subcontractors, and ensure their compliance with agreed-upon service levels)
• Communicating periodic status updates to management, including monitoring sales pipeline, growth targets, cost structures and P&L statements.

Compétences

The successful candidate will be degree level educated with around 8 years of related experience and/or coming from a project management background.It is essential that you are fluent in English and Arabic.

.Key desirable skills include;
strong negotiation skills, financial/budget management skills, high level analytical and organizational skills as well as problem solving and supervisory skills.
You should be a strong communicator and team leader and be able to deal with people at all levels.
Strong IT skills and a technical IT background are also considered desirable for this role.