Rooms Controller

The JW Marriott Marquis Hotel Dubai - Dubaï, E.A.U.

Description du poste

The individual will create professional relationships with guests leading to Marriott and property loyalty. The individual will assist our guests efficiently, courteously and professionally in all Front Office related functions, maintaining Marriott International high standard of service at all times.

· Be familiar with Hotel services, operational hours and ongoing promotions.

· Have a thorough knowledge of JW Marriott Marquis Hotel product and services.

· Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.

· Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift through out the shift and briefings
· Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.

· Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements.

· Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.

· Follow MRT program with housekeeping department.

· Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.

· Supervise and arrange all “long stay guest” reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.

· Have thorough knowledge of Cashing up procedure.

· Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.

· Be in charge of virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments

· Have a thorough knowledge of OPERA, MARSHA, IMS and other front office related operational software.

Compétences

Experience:

· Ideally will have experience in a similar supervisory position within front office department.

Skills and Knowledge

· Strong Communication skills (verbal, listening, writing)

· Innovative

· Pro-active and reliable

· Able to work alone and within a team

· Problem Solving and Complain Handling

· Leadership

· Multi Tasking

· Strong organizational and time management skills

· OPERA, MARSHA, IMS, Virtual Concierge, Microsoft Office and other operating systems

Education or Certification

· Good level of English essential

A propos de la société

The JW Marriott Marquis Hotel Dubai is set to become a landmark hotel in one of the region’s most desirable destinations. The hotel will open with 804 bedrooms and rise to 1608 rooms the hotel will include 9 restaurants and 5 lounges offering a wide variety of culinary delights for our guests. JW Marriott is the luxury hotel brand that provides an environment of simple elegance where they feel welcome and free to be themselves. Together, we orchestrate an experience that is expertly edited to leave only what is truly desired. The JW experience authentically reflects each property's surroundings, imparts a sense of harmony and wellness and delivers lasting memories. All so our guests can indulge in the ultimate luxury...the time to think and freedom to focus.

The Marquis endorsement is reserved for iconic properties in the Marriott International portfolio, defined by their scale, grandeur and location. The new JW Marriott Marquis in Dubai will be the first JW Marriott Marquis branded property outside of North America (after the JW Marriott Marquis Miami). Success of the property will be heavily reliant on the creative input, and talented, experienced individuals, who have the ability to work as a highly organised world class, team. This is a once in a lifetime opportunity to be part of an exceptional property, located in one of the youngest and most dynamic markets in the World.