Service Advisor | Al Futtaim Motors

Al Futtaim Group - E.A.U.

Fournisseuse de Carrière Or Cet employeur a obtenu le classement Fournisseuse de Carrière Or selon son historique d'embauche sur Bayt.com.

Description du poste

About the Business:



Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.

A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world's most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.

About the Job:


This is an exciting opportunity for an experienced Service Advisor to work for one of our primary Automotive businesses Al-Futtaim Motors.  

Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. The main responsibilities of the job holder will include (but not be limited to):

* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.* Able to provide detailed explanation on jobs to be carried out on vehicle.* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.* Ability to advise customers on the required vital jobs..* Should have flair for Selling Value added Services, Service Contracts and accessories.* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.  * Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.* Raise Warranty approvals * Raise special orders for parts not available and follow up and keep customer informed.* Prepare Invoices on DMS and arrange for Active delivery of vehicles.* Follow up payments of credit customers and ensure collection within stipulated time.* Regularly monitor orders and ensure timely billing. * Conduct post service follow up to ensure customer satisfaction.

Compétences

About You:


You will have the following skills and experience:
* Technically competent, with ability to understand customer needs and requirements* Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care * Strong analytical, communication and inter-personal skills with administrative competence vital for this role * Computer literate with a solid understanding of Microsoft applications * Ability to advise customers on the required jobs in a timely, professional manner * Flair for selling value added services, service contracts and accessories. * Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.

 

A propos de la société

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.

Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.