Service Advisor (Automotive

Al Babtain Group - Koweït

Description du poste

1) Listen carefully to customer requests, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer's request.
2) Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
3) Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
4) Inform customer about any additional work and obtain his approval if any needed.
5) Contact customer to inform about completing the repair work and vehicle readiness for receipt.

Compétences

Customer focus, Active Listening, Mechanical Knowledge

Formation

Diploma in Automobile Engineering or Similar

A propos de la société

Al-Babtain, a leading Group of company based in Kuwait, established in 1948, having branches in GCC & Egypt with business in a diversity of fields including Automotive, Information Technology, Investment, Real Estate, Industrial and Finance and employs more than 1400 people.

The company’s commits to maintain its primary focus of “customer satisfaction” by ensuring well qualified and trained professionals, with continues development aiming to keeps its highest standard.

We have been recognized as sole distributer for the franchisees like, Nissan, Infiniti, Citroen, Renault, CMC, JMC, Tadano, Dunlop, GS Battery, NGK Spark Plug, Veedol Lubricant, Holts etc., to its highest possible standard.

To support our growth we need the experience & expertise of talented and dedicated professionals who can help us achieve our vision & growth. In return there are excellent prospects for carrier development with attractive salary & benefits.

visit www.babtain.com for more details