SERVICE MANAGER - AUTOMOTIVE

Description du poste

JOB PURPOSE STATEMENT:

With full P&L and working capital responsibility of the division; develops implements and executes through his leadership, a strategy and operational plan for maximisation of the growth and the profitability of the division. This includes assessing the current organizational capability and identifying strengths and gaps in order to leverage substantial expansion. This position has full authority to execute within approved budgets and plans.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Co-ordinate and revise the Business Plan, Forecasting & Financial statements quarterly with COO and CFO management team.
• Establish pricing policies as per market place.
• Define the guidelines for the selling process i.e. client satisfaction.
• Establish new monitoring work flow procedures in Service analysis - Performance vs Sales Goals
• Establish operational procedures in the Division i.e. Service training, IT courses.
• Coach and mentor the tier managers within other Divisions.
• Develop new partners and grow the business into new profitable arenas.
• Plan, develop and implement strategy and budgets for the operational management of the division within agreed targets and timelines.
• Monitor measure and report on operational issues, opportunities and development plans for achievement within agreed formats and timescales.
• Ensure that relationship with principals are developed and maintained and that common business is developed appropriately.
• Create a business vision and direction to ensure that the Division achieves goals and performance targets.
• Ensure healthy human relationships in the work environment that will facilitate the proper motivation for staff.
• Ensure the appropriate recruitment of managers and staff; facilitate their training and development and assessment of their capabilities by using appropriate systems for measuring KPIs.
• Ensure activities integrate with organizational requirements for quality management, health and security, legal stipulation, environmental policies and general duty of care.
• As a member of the management team of the company contribute to the overall development of the company

Compétences

• At least 10 years solid experience in the Automotive Service/After Sales
• 5 plus years of General Management experience in developing and leading sales of technical equipment/processes related to the Automotive business
• Experience in managing projects and contracts
• Proven ability to lead and manage a business, and handle complex issues and high workloads with competing with strategic priorities.
• Adept at leading a multi cultural team that has wide skill levels and ethic back grounds
• Proactive track record engaging long term business relationships at all levels providing practical advice, guidance and hands on support in connection with the given business.
• Ability to make decisions, plan and solve problems
• Initiative, responsibility, flexibility and leadership.
• Ability to lead a diverse team
• Excellent interpersonal skills
• Professional written and verbal communication and interpersonal skills
• Bilingual preferred (Arabic and English)
• Ability to motivate teams to produce accurate work within tight timeframes as well as manage multiple projects
• Ability to maintain organisation in a changing environment.
• Leading & Deciding
• Entrepreneurial & Commercial Thinking
• Analysing Expertise and Technology
• Formulating Strategies & Concepts

Formation

Degree/Qualification or equivalent experience in the Automotive Field