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Visual Merchandise Specialist

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Visual Merchandise Specialist | IKEA | Oman

KEY ROLE SPECIFIC ACCOUNTABILITIES:

COMMERCIAL

• Plan and coordinate the execution of accessory shops, shop windows, activity podiums, perimeter breaks, self-serve, Swedish Food Market and Exit Café displays in the IKEA.

• Ensure the integrity of the IKEA concept and brand by following IKEA manuals to produce functional home furnishing solutions within the store.

• Ensure -in co-operation with Interior Designers- that functional and inspirational display solutions are in line with running commercial activities.

• Liaise with the Sales and In-Store Logistics teams in implementing the projects or daily sales steering activities efficiently with the use of IKEA display solutions, communication, and sales methods.

• Support the planning and implementation of the store commercial calendar.

• Ensure cost-effective, safe and environmentally friendly display solutions implementation in line with local legislation.

• Research and maintain a detailed knowledge of home furnishing solutions according to the local market.

Staff Nurse for Dental Clinic

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Required staff nurse BSC OR GNM , who is having valid MOH LISCENCE, to work in dental center in ibri

مدير تقنية المعلومات

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دراية بانظمة البرمجه
ادارة المشاريع والمناقصات
ادارة فريق technical بالشركة
القدرة على توظيف موظفين جدد حسب حاجة العمل
ادارة الجودة
تحديد نقاط القوة والضعف لدى الشركة

Urgently Hiring HSEQ Officer

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Job Requirements:

- Experience: experience as HSEQ Advisor is a must with PDO Oman at least 3 years and above.
- Certification: NEBOSH & valid certificates is a must
- Duration: 6 months (with possibility of an extension)
- Start Date: Immediate
- Rotation: 3 months x 1 month

If you are interested and available, please send your updated CV with correct contact details, your availability and notice period to my email (in my profile) or apply via LinkedIN.

Note: I do apologise if I am not able to revert back with feedback for every candidate. Please assume that the CV has not been shortlisted for this role if I do not revert back. I will keep emailing for future opportunities. As per process, please always revert with your updated CV "attached" (like you did this time) and I will call you back for relevant opportunities matching your CV.To find out more about Progressive Recruitment, please visit www.progressiverecruitment.com

Award winner of:

KSA Recruitment Company of the Year, Best Executive Search Firm of the Year by TALint Recruitment Awards 2019/2020 | Best Engineering Recruitment Firm of the Year by Recruitment International Awards 2018

Branch Operations Manager

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We are looking for Branch Manager with well-versed experience in Retail Banking. Who will be Responsible for sourcing and developing business, maintaining a positive image of the bank, ensuring high standards of ‎service delivery to bank customers, managing, motivating and training the branch team, ensuring smooth functioning of ‎branch operations, compliance to statutory and other regulations and guidelines, reducing costs with the focus to ‎maximizing profitability and assisting senior management in development of business plans and budgets.

Principal Responsibilities:

Business Development

• Implement the agreed sales and marketing plan in the branch with the involvement of Retail Management.‎

• Implement new product launches as per the guidelines ‎provided.‎

• Promote the Bank by increasing the customer profile to ‎generate new business opportunities.‎

• Generate new business by meeting potential and existing customers.‎

• Review/Monitor the Daily Branch Reports like MIS, Target Performance, etc. in order to predict and control any attrition based on reports and trend analysis of the Market and keep it at the lowest risk.

• Review and implement the SOPs (Standard Operating Procedures) of the Branch and ensure compliance to the same.

Customer Service

• Set high personal standards in customer interactions to encourage and motivate branch staff to reach higher performance levels.‎

• Achieve high levels of customer satisfaction by defining roles and responsibilities and monitoring branch resources in order to consistently meet the set services delivery standards.

• Work closely with Quality Assurance Services to improve branch customer services and fill any gaps left.

• ‎Work toward deepening relationship of high net worth customers and manage any escalated customer related issues.

• Manage and maintain high staff moral to ensure superior service delivery and low staff turnover

Operational Management

• Ensure operational procedures for branch processing activities are as per Standard Operating Procedures (SOPs).‎

• Ensure optimal levels of cash in the branch and ensures ‎ATM downtime is minimized and replenishment of cash is done ‎on a timely manner.‎

• Ensure all counter transactions are processed accurately and in accordance with the laid down procedures.

• Eliminate risk of cash differences by diligently enforcing, controlling, and monitoring the Cash transactions processed and ensuring accurate delivery of cash to customers at all times.

• Provide continuous feedback to concerned departments (Audit, Compliance, etc.) on process adherence and any observed inconsistencies at the counter.

• Ensure cash shortages and excesses both at counter and ATM are Zero.

• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.

• Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.

• Ensure all GL lines monitored, balanced and reconciled as per guidelines.

• Investigate all deviations and exceptions reported in the cash area of the launch, document them and obtain necessary approvals for their quick resolution.

• Liaise and coordinate with Main Branch - Cash Section in Cash Shipment in/out, by keeping the branch Vault within allowed limit at all times, also keeping ATM service 24/7 with sufficient Cash & Stationary. ‎

• Ensure the custody of all safe keeping items including cash, by conducting surprise checks.

Credit Management

• Review credit applications and recommends finance approvals as per the bank's policy and guidelines and within his designated authority.

• Be vigilant and alert on any possible frauds and adhere to Anti-Money Laundering.

People Management

• Manage the performance, motivation and development of ‎individuals within the team.‎

• Act as a mentor for juniors in the team.

• Set job objectives‎ and perform timely review to measure performance and identify staff development and training needs.

• Directly responsible for managing branch staff on operating services and sales.

Sales Manager

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KEY ROLE SPECIFIC ACCOUNTABILITIES:

CUSTOMERS

•Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.

•Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.

•Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.

•Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.

•Determine the customers’ requirements and assist them in their orders

•Maintain contact and advising customers on news or recently received items of customer’s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.

•Provide the highest level of Customer Service.

•Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.

•Ensure our guests have a great shopping experience always throughout the day.

COMMERCIAL

•Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.

•Suggest means of sale improvement to his supervisor as well as determining “slow moving” or “non-selling” items and suggesting sales action.

•Maintain a fully display of products via merchandising methods as laid down by the company.

•Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers.

•Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems/comments on the product range or gaps in the range.

OPERATIONS

•Lead, inspire and motivate the sales team to optimize sales and profits.

•Ensure store is always “In Shape as New”.

•Ensure implementation of the store’s commercial activities and Business Plan.

•Define objectives and lead efforts to achieve these through continuous evaluation and follow-up

•Be a participant in and contribute to the Store Commercial team.

•Develop and implement commercial strategic plans based on business priorities and local market.

BUSINESS STEERING

•To be responsible for the preparation of the annual departmental budget and for ensuring that operating expenses are within the guidelines and objectives of the department.

•To be responsible for establishing annual and monthly sales and profit objectives

PEOPLE

•Passionate leader who can bring business and people together, inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.

•In co-operation with the Human Resources (HR) department, recruit his team based on the IKEA values.

•Committed to the development of his team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on their specific roles.

•Empower, support and coach his co-workers on the job to help them perform better and grow.

•Actively develop successors to ensure he meet the succession needs of the IKEA store.

•Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.

•Ensure we have a simple and straightforward internal communication and information flow, and secure that key information is understood by all IKEA Sales co-workers.

People and Admin Manager

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Job Description & Role:

Ensure effective management and strategic development of the Human Capital in line with company policies and government regulations to create competent workforce and good work culture as per the Company Values. Supervises management of employees and protection of all company resources and assets. Responsible for ensuring that all activities are carried out in accordance with the latest labour laws, company’s values and its rules and regulations, including HSE.

REPORTING STRUCTURE

Number of Staff Supervised: 6

Direct Reports: 2

KEY ACCOUNTABILITIES

• Develop a strategic approach to human resource development and management to ensure the effective implementation of the strategy and operational plans

• Ensure delivery of an effective HR service through efficient planning, delegation and supervision of work processes

• Develop appropriate human resource policies, process and standards

• Represent the company in responding to inquiries and addressing concerns

• Present clear, concise and accurate reports and correspondence

• Manage the recruitment, selection, appointment of all categories of staff

• Manage development of job description and maintain updated versions

• Ensure proper employee records, HR forms, handbooks and performance appraisal

• Ensure all payroll transactions are processed efficiently by maintaining the employee database regarding salary and pay

KEY RESPONSIBILITIES

HR strategy

• Develop and set professional standards for the HR functions including but not limited to process improvement

• Develop HR Strategy and annual HR budget

• Analyze budget trend and identify cost optimization opportunities

Organization Design

• Develop and implement systems and processes to manage organization structure, evaluation and grading of jobs, ensuring boundaries and controls are in place to maintain the integrity of the grade structure, and grading processes

Legal Compliance

• Comply with regulatory requirements for HR strategy and decisions

• Ensure employees are informed of workplace laws and regulations

• Perform audit of company policy and procedures to ensure they are aligned with all applicable laws

HRMS

• Understand and define the HR Data, HR Management Systems (HRMS) and their correlation and impact

• Understand and define the mechanism of extracting HR Data, generating HR Reports and securing information in the HRMS

• Ensure effective utilization of the HRMS including but not limited to data entry, data retrieval, HR processes, generating and printing reports, etc.

HR Business Partnering

• Network broadly across business functions identifying interrelationships and interface issues

• Apply techniques to achieve influence, impact and results with stakeholders, across organizational boundaries

Resource & Talent Planning

• Develop and apply strategic workforce planning and its sub elements

• Develop, implement and participate in resourcing procedures

• Implement various assessment tools

Talent Management and Competency Development

• Define Competency Framework, its importance and application process

• Communicate the principles and process of a competency-based learning framework to employees within the organization

• Support Managers in identifying Competency Gaps

• Manage the implementation of annual training plan (based on IDPs, competency maps and development programs)

• Work with subject matter experts and/or third-party learning & development suppliers and take the lead in the development of major programs across the organization

• Recommend the most appropriate delivery channel

Employee Management

• Ensure development of employee relations policies and practices

• Investigate and resolve complex employee relations or Union relation issues

• Design and implement projects to drive employee engagement

• Implement a range of metrics to measure and track employee engagement

• Lead internal and external research to develop and manage an attractive employer brand proposition

Performance & Reward

• Administer & monitor the Performance Management system

• Develop an annual merit and bonus matrix, aligned to the performance management system, for management approval

• Use job evaluation approaches, market knowledge, benchmarking data and survey results to advise on changes to the reward and benefit strategy and structure to increase attraction or retention of employees

• Audit company reward/benefit model to ensure that it delivers the intended outcomes

AUTHORITY & DECISION MAKING

• In accordance with the “Delegation of Authority Manual”

SALES REPRESENTATIVE

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Oman National| SALES REPRESENTATIVE| IKEA | OMAN

Overview of the role:

To establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.

What you will do:-

Description of Accountability:

CUSTOMERS

Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
Determine the customers’ requirements and assist them in their orders
Maintain contact and advising customers on news or recently received items of customer’s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.
Provide the highest level of Customer Service.
Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
Ensure our guests have a great shopping experience always throughout the day.

COMMERCIAL

Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
Suggest means of sale improvement to his supervisor as well as determining “slow moving” or “non-selling” items and suggesting sales action.
Maintain a fully display of products via merchandising methods as laid down by the company.
Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers.
Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems/comments on the product range or gaps in the range.

OPERATIONS

Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.

Cashier

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Cashier | IKEA | Oman

Overview of the role:

Maintaining clean and orderly checkout areas whilst serving customers with great Customer Service skills.
Follow SOPs including counting and recording the float before trading begins and upon close of trading in order to reduce losses.

What you will do:-

Description of Accountability:

Financial

Receiving payment by cash, check, credit cards, vouchers, or automatic debits. Follow the SOP pertaining to cash handling.
Computing and recording transactions and ensuring 100% accuracy for all register transactions.
Counting and recording the float before trading begins and upon close of trading.
Cash handling and safe custody of collected cash.

Customers

Ensuring that company's customers are well-attended to, assuring their needs is satisfied.
Work efficiently and effectively in order to minimize queues.
Maintaining clean and orderly checkout areas.
Ensuring and maintaining adequate stock of printed stationary at required stock level.

CARPENTER

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CARPENTER| IKEA| OMAN

Overview of the role:

Responsible for all the construction of all the carpentry and paint work in the store. Ensure proper maintenance and repair of all carpentry related store assets.

What you will do:-

Description of Accountability:

COMMERCIAL /Operational

Undertake and carry out the company’s carpentry and other maintenance requirements as outlined by the workshop Coordinator and/ or Com-in Manager.
Assist the Interiors Designer/VM/Activity teams as required during store remodeling or the catalogue launch planning, in carpentry related work; schedule and complete the comIn team’s needs to meet deadlines.
Liaise with the Workshop Coordinator and / or Com-In Manager to determine the scope of routine maintenance required and carry out the work as required.
Draw up a list of materials and equipment, when required, on all work to be performed and submit it to the Workshop Coordinator.
Set up or dismantle store and back-office fixtures, as well as handle their maintenance and repair.
Repair damaged carpentry & paint work when necessary and support in providing technical assistance to customers as and when required.
Ensure safety at all times while working in any area of the store (Selling & non-Selling areas) and take action when needed.

Minimize cost by maximizing/reusing materials and resources.

Warehouse Assistant

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Warehouse Assistant| IKEA | OMAN

Overview of the role:

Ensuring that service levels and customer satisfaction are maintained to the highest standards by managing the stock routines and operations effectively.

What you will do:-

Description of Accountability:

OPERATIONAL

Sending all the damaged articles to ASIS area for recovery or sales
Assisting the recovery assistants to re-pack the items that can be re-used and restocked.
Returning the loose hand articles from throughout the store to their original location
Maintaining Standard in the Store
Assisting the retail sales representatives with customers inquiries
Tidy up the store – especially important during peak times.

Forklift Operator |

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Forklift Operator | IKEA | Oman

ROLE PURPOSE:

To secure that the IKEA store has the highest possible service level to customers and optimise the stock levels at lowest possible cost, by making sure that all working methods described in IKEA Logistics manuals are implemented and that the IKEA store achieve a high efficiency in goods movement.

KEY ROLE-SPECIFIC ACCOUNTABILITIES:

OPERATIONAL

•To be responsible for stocks picks from buffer for internal replenishment as per the requirements from sales

•To be responsible for binning to buffer stock which is requested to secure for weekend from external warehouse

•To be very vigilant during picking and binning the stock to reduce the discrepancy and stock loss

•Operate all equipment in a safe and efficient manner following prescribed work methods

COMMERCIAL

•To assist in the stocking/merchandising of incoming truck shipment to the sales floor and remaining stocks back to buffer

CUSTOMERS

• Make sure that all empty boxes are removed and the area is ready for customers before store opening

FINANCIALS

•Need to be reduce the internal handling damages to control the damage cost to achieve the store profit targets

Goods Flow Manager

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Goods Flow Manager | IKEA | Oman

ROLE PURPOSE:

To proactively integrate the retail ‘communicating & selling’ processes with the ‘supplying’ processes at store level. To support the strong alignment between supply and demand needed to secure agreed service level at lowest cost. To ensure an efficient logistics operation in the store.

• Bachelor of commerce /Equivalent

• 3-5 years of experience is an asset preferably in sales, supply chain, logistics.

• Profession level of MS Excel and other MS programmes.

• Excellent written and verbal English

• Ability to work with schedules in order to maintain deadlines.

• Ability to plan, implement and monitor the planned actions.

KEY ROLE SPECIFIC ACCOUNTABILITIES:

CUSTOMERS

• Responsible for minimising local-local shortages in my store and securing that store stock is available for our customers.

• Give input to my in-store logistics manager regarding store logistic capacity requirements (space, equipment and people).

• Accountable for planning, organising and monitoring the store goods flow process from goods

• Receiving to sales locations replenishment, fulfilling the goal to be ready before store opening and that my areas of responsibility are in-shape as new.

• Responsible for minimising of the waiting times at full serve handout by optimising goods allocation and the planning of space, equipment and people.

• Responsible for securing all prerequisites are met in my area including people, tools, working methods and communication networks to contribute to an efficient range administration process in my store (space dimensioning, goods allocation).

• Contribute to optimising the total supply chain costs by monitoring and giving input to my partners, within the supplying process, based on the defined communication set up, regarding customer expectations and potentials (loading quality, arrival precision etc).

COMMERCIAL

• Securing store stock is available for customers in order to maximise sales.

• Optimising goods flow productivity to fulfil overall qualitative and quantitative goals.

• Securing an efficient goods flow by having a close cooperation with my partners within the commercial team in the area of merchandising in order to sell more.

• Taking accountability for handling damages in my store and working with my colleagues to identify the root cause of recurring damages and taking appropriate action to minimise the reoccurrence of these in future.

• Optimising the utilisation of existing logistic capacity in my store (space, equipment and people) and securing efficient goods flow, by ensuring all handling equipment is maintained to a high standard and functions effectively.

• Actively contributing to the creation of the store business plan and converting business plan goals into clear logistic actions within the goods flow area. Take responsibility for executing relevant actions within this plan.

• Monitoring and controlling the development and execution of agreed goods flow actions.

• Analysing the results of the Customer Satisfaction Survey, Brand Capital, Voice and Commercial

• Reviews and using the insights gained from this to develop our business.

• Implementing agreed and decided global/national solutions, routines, working methods and tools.

• This covers all replenishment and warehousing activities and includes the use of common IT systems and techniques.

• Contributing to national and global development of IKEA in the areas where I, my team and/or my store have strong expertise.

• Implementing rules and guidelines in the areas of goods flow in my store and follow up on the implementation of these.

• Contributing to environmental, health and safety performance in my store and securing compliance with the group risk manual in the goods flow operations areas.

PEOPLE

• Provide an inspiring and motivating direction for my co-workers and engage them fully in the tasks of becoming leaders in Life at Home and generating sales growth.

• Create an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.

• Lead by example, being the goods flow expert in my store, sharing my competence to grow the overall knowledge and skills of the team and the store.

• Recruit my team through IKEA values by identifying what skills are needed now and in the future to achieve the objectives of their role. I also identify the motivations and capabilities that will complement my existing team.

• Committed to the development of my team. Together, we develop individual personal development plans to reflect the business and personal development needs. I support them in achieving these goals.

• Empower my team by delegating responsibility to them, especially to my goods flow team leaders to help them grow and develop, according to their individual ability and experience.

• Support my co-workers by sharing the VOICE results and together we analyses them and take actions to improve.

• Actively support my goods flow team leaders to enable them fulfilling the goals in their respective area of responsibility.

• Create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team, the country in-store logistics manager and other colleagues.

• Secure the training of my team to ensure they are well informed, regarding the coordination and optimization of goods flow operations.

• Actively lead and ensure that I have in place a living succession plan, working with my manager, my matrix manager and my human resources manager.

FINANCIAL

• Ensure my team works proactively to optimise all goods flow operations in my store, contributing to the achievement of our goals within profit & loss.

• Ensure the goods flow actions support the achievement of the agreed goals.

• Set my goals based on the global and agreed KPIs.

• Constantly monitor our performance against agreed goals, adapting and taking action accordingly.

• Ensure all goods flow initiatives grow our business and support the sustaining of long-term profitability.

• control costs by working in a lean, simple, cost-conscious way using good examples and encouraging my team and my colleagues to discover even more effective ways of working

Account Manager - Security

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• Achieve the set sales target and gross margin

• Increase the company customer base in the security area

• Increasing adoptions of security services

• Ensure gross margin and profit is met by negotiating with customers and avoiding penalties.

• Work with other departments to make sure projects delivered are as per customer expectations.

• Ensure customers continue renewing the contracts ahead of time and avoid any terminations.

• Support business development by analyzing customer requirements and transformation strategy with best solutions in reference to the company existing products and services.

• Maintaining the relationship with the company clients.

• Put plan for customer visits and maintain constant follow up

• Put account mapping and account planning for each client.

• Building healthy and strong pipeline.

• Weekly sales update to management.

• Looking after any issues/challenges that customers are facing.

• Ensuring invoicing and collection on time.

• Make sure to do upselling opportunities into the existing accounts.

• Support management by building business plans for high profile clients.

• Implement sales daily activities, develop sales action plans and generate leads/opportunities.

• Make sure to propose the right solutions.

• Make sure all projects have the right costing sheet.

• Update regularly the pipeline, proposals and prospects.

• Make sure all files are saved carefully in file cloud folder.

• Distribute lessons learned to the other team members.

• Comply with the company internal processes.

• Encourage teamwork

• Ability to set sales targets and achieve them effectively

Forklift Operator

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Forklift Operator | IKEA | Oman

ROLE PURPOSE:

KEY ROLE-SPECIFIC ACCOUNTABILITIES:

OPERATIONAL

•To be responsible for stocks picks from buffer for internal replenishment as per the requirements from sales

•To be responsible for binning to buffer stock which is requested to secure for weekend from external warehouse

•To be very vigilant during picking and binning the stock to reduce the discrepancy and stock loss

•Operate all equipment in a safe and efficient manner following prescribed work methods

COMMERCIAL

•To assist in the stocking/merchandising of incoming truck shipment to the sales floor and remaining stocks back to buffer

CUSTOMERS

• Make sure that all empty boxes are removed and the area is ready for customers before store opening

FINANCIALS

•Need to reduce the internal handling damages to control the damage cost to achieve the store profit targets