Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • In this role, you will be expected to conduct regular team meetings and training sessions to address skill gaps and keep the team updated on new policies and procedures.
  • Monitor call center operations and analyze data to offer constructive feedback and improve agent performance and team efficiency.
  • Cultivate a positive team culture that fosters collaboration, teamwork, and a shared commitment to excellence.
  • Lead and mentor a group of customer support professionals, driving them to meet performance objectives and exceed customer expectations.
  • Engage in collaborative efforts with different teams to design and implement customer-focused strategies that improve call center performance.
  • Lead team huddles and training sessions to promote continuous learning and equip the team with the necessary tools for success.
  • Utilize data-driven insights to coach agents and identify opportunities for process improvement within the call center team.

Skills

  • Exceptional leadership and communication skills to effectively guide and motivate a team of call center agents, ensuring high levels of performance and productivity.
  • Proven track record of analyzing call center metrics and trends, enabling data-driven strategies for process improvement and customer satisfaction.
  • Effective communicator with strong leadership skills, capable of inspiring and driving a high-performing call center team.
  • Skilled at interpreting call center metrics, implementing data-driven solutions to enhance operations and customer interactions.
  • Skilled in juggling multiple tasks and managing time efficiently to optimize call center operations and achieve performance targets.
  • Adept at utilizing call center analytics to identify areas of improvement and implementing effective strategies to boost performance.
  • Demonstrated ability to analyze call center trends and metrics, translating insights into actionable improvements for better outcomes.

Job Details

Job Location
Sharq Kuwait
Company Industry
Real Estate
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$1,000 - $1,500
Number of Vacancies
2

Preferred Candidate

Residence Location
Kuwait
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Shalayhna International Company
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A company built by passionate young Kuwaiti hands, specialized in managing and renting chalets with professionalism and experience that extends for many years in the field of work, providing the best sites and chalets with high quality and competitive prices to give a comfortable and enjoyable experience to the customer without the trouble of searching.

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