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    Dubai Multi Commodities Centre (DMCC)

    القطاع الحكومي
    الإمارات العربية المتحدة - دبي
    النوع:
    صاحب عمل (القطاع العام)
    الموظفين:
    100-499 موظف
    الموقع الالكتروني:
    سنة التأسيس:
    2002

    عن

    The Dubai Multi Commodities Centre (DMCC), a strategic initiative of the Government of Dubai, was established in 2002 with a mandate to provide the physical, market and financial infrastructure required to set up a commodities market place in Dubai, spanning a wide range of commodities industries.

    The main commodity divisions within DMCC are Gold, Diamond, Pearls, Tea and Cotton, and DMCC has initiated several joint venture companies to facilitate these commodities. Other commodities are also serviced within DMCC, and businesses with activities not related to commodities also take advantage of setting up at the JLT free zone.

    DMCC members are offered highly attractive benefits under a free zone status including a secure regulated environment. As the first sector-specific UAE free zone authority to offer freehold business premises, DMCC has implemented a dedicated compliance policy in the organisation, which is in line with the compliance related laws and regulations of the UAE Federal Government and competent international bodies.

    الوظائف

    This role is responsible for responding to incoming calls from new and existing clients addressing their queries and concerns, providing information on Free Zone products and services as well as troubleshooting problems and handling complaints. Moreover this position is responsible for implementing the out bound call programs in support of the business and assisting the contact centre team leader of the assigned- delegated tasks. Job Responsibilities: Client Services Responds to client calls professionally, appropriately addressing client inquiries and complaints, ensuring their performance targets are met Strives to handle and resolve client complaints regarding Free Zone products and services and identify priority situations that need to be escalated to the Manager Contact Centre Obtains all relevant data in order to provide Free Zone clients with accurate up to date service and product information as well as correctly address inquires and complaints Ensures client calls are routed where appropriate to Key Accounts or Client relations personnel Follows up on client calls where required to ensure quality customer service is delivered Conducts outbound call programs in support on the business, as directed by the Contact Centre Manager  Completes call logs and call reports as necessary and updates them in the database Updates the client database in Oracle, recording client details, comments, inquiries, complaints, and actions taken Delegated Tasks Assists the contact centre agents in addressing customer escalations and promoting a service oriented work environment Ensures the quality of service delivery by contact centre agents and performing the necessary quality management checks (call monitoring) Compiles weekly and monthly management reports Trains, assists, coaches and develops the contact centre agents to ensure the delivery of the highest standards of customer service and maximize individual/team potential
    الدور الوظيفي: خدمة العملاء قطاع الشركة: القطاع الحكومي المستوى المهني: متوسط الخبرة
    Effectively answer all customer queries, log the query on maximize and either resolve the query directly or direct it to the correct department in the Company and provide a follow up service to close or conclude each query. Duties and responsibilities: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Maintains call center database by entering information.
    الدور الوظيفي: خدمة العملاء قطاع الشركة: القطاع الحكومي المستوى المهني: متوسط الخبرة
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    الموظفين

    Najla Al-Harbi

    Data Entry Operator
    Dubai Multi Commodities Centre (DMCC) الإمارات العربية المتحدة - دبي

    majd morad

    Senior Officer Sales & Leasing
    Dubai Multi Commodities Centre (DMCC) الإمارات العربية المتحدة

    Javier Ferrer Morralla

    Trade Finance & Sales Executive
    dubai multi commodities centre (dmcc) الإمارات العربية المتحدة - دبي

    Chris Mere Cruz

    Senior Sales Executive
    dubai multi commodities centre (dmcc) الفليبين
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