The role holder is responsible for designing and implementing quality assurance and improvement through frameworks, standards, techniques, tools, and measures for the Information Technology (IT) services within the organisation.
Conduct the main responsibilities of the relevant quality function like: Process Improvement, Problem Management, Change Management, Release Management, Configuration Management, Project Quality, Test Management, etc.
Develop and implement quality assurance processes, best practices, methodologies and measures for new or enhanced services, projects, processes or changes.
Coordinate and implement IT Service Management processes, IT Governance processes, and portfolio and project management processes.
Assist in the implementation and governance of enterprise architecture.
Conduct regular reviews to measure and assure adherence to established Quality Assurance (QA) standards for processes, projects, changes, and corresponding documentation.
Produce reports about the performance of relevant processes and any other required reports.
Develop and maintain documentation and procedural standards.
Assists in interfacing with Database Administrators, Systems Administrators, Application Developers, and IT Managers on quality assurance responsibilities and issues.
Work closely with the other departments to ensure that they comply with the IT policies, procedures and standards.
Provide consultation on the quality assurance processes, policies, procedures and standards requirements to the IT teams.
Take necessary action to close the internal or external audit observations.