Information Technology Infrastructure Library Foundation

Information Technology Infrastructure Library Foundation

حول هذه الدورة

ITIL Foundation course is a 3-day course. It consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

مناطق تحسين مسيرتك المهنية

The ITIL® Foundation certificate in IT Service Management is a course in which delegates will gain a comprehensive grounding in the aspects of ITIL® Service Management aligned to the current version, ITIL®: 2011
This course is designed as an introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilised to achieve IT business inte-gration, cost reductions and increased productivity.

ما الذي سوف تتعلمه؟

  • An introduction to ITIL®, its strategic and operational benefits
  • An overview of the ITIL® certification scheme • Service Management as a practice
  • The ITIL® Service Lifecycle
  • Generic ITIL® concepts and definitions
  • The key principles, models and processes for Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • ITIL® Service Management functions
  • Key roles and responsibilities
  • Key metrics and management reporting
  • Technology and architecture in Service Management
  • Competence and training
  • Mock examination and examination preparation

التعليمات

المتطلبات الأساسية
None
المدة
3 days
من يتعين عليه التسجيل؟
  • Both IT and business people will benefit from this course
  • Those requiring a basic understanding of ITIL
  • IT professionals or others working within an organisation that have adopted an ITIL approach
  • Anyone involved in or contributing to an on-going ser¬vice improvement programme

لمحة عامة

Specialised Management Group (SMG)
نوع الدرس:
دورة تدربية معتمدة‎
نمط الدراسة:
قاعة دراسية
المكان:
Dubai Knowledge Park
التكاليف:
3,125 درهم إماراتي
الشهادة:
Course Completion Certificate
التاريخ:
23/05/17


سيتم الحفاظ على سرية معلوماتك وإرسالها مباشرة إلى الكلية.