Account Manager

Daleenda is currently seeking an experienced and client-focused Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring client satisfaction, and driving business growth. Daleenda is a leading technology company that delivers innovative IT solutions, and this role is critical in managing and growing our client accounts.

• Build and maintain strong relationships with clients, serving as their main point of contact.
• Understand clients' business needs and objectives, and provide customized solutions to meet their requirements.
• Proactively identify opportunities for upselling and cross-selling additional products or services.
• Manage client expectations and ensure timely delivery of projects and services.
• Resolve any issues or concerns raised by clients in a timely and professional manner.
• Collaborate with internal teams to ensure smooth project implementation and customer satisfaction.
• Prepare and present regular reports on account progress, revenue forecasts, and client satisfaction.
• Stay updated with industry trends and competitor activities.
• Participate in industry events and conferences to promote Daleenda and engage with clients.