What’s Travelport?
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.
We are on a mission to power the future of travel; come join us.
1. Purpose Statement:
A commercial role accountable for the retention and development of a specific number of allocated mid-tier, important, volume customers within the ME region. The Account Manager (AM) will directly own and manage the Travelport relationship with the specified customers with the aim of retaining and growing the revenue and EBITDA generated by those customers for Travelport. The role will encompass establishing best practice for account development, and sharing this back into the wider Travelport ME organisation. Mid-tier customers are critical for Travelport and apart from the responsibilty for a significantly large in number account base, the wider objective of this role is to create the model for how mid-tier customers should be commercially managed and developed.
2. Main Accountabilities:
· Commercial accountability for a specified number of mid-tier customer accounts as assigned by Travelport
· Primary Agency Sales point-of-contact for the accounts and represents the organisation to the customer and the customer to the organisation.
· Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase both Mid Tier share and revenue.
· Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
· Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimisation, Project Management, Solution Consultants, Solution Developers and API support resource.
· Develop the correct account management ‘playbook’- ensuring rigorous account management practices.
· Critically the AM should be able to ‘talk the customer’s language’- translating Travelport’s currency of segments, PNRs, etc. into the customer’s language and business metrics i.e. conversion levels, return-on-trip, margin, etc and develop an account process that supports and reflects this.
· Ensure Travelport support resources are optimised to deliver the best customer experience.
· Build senior relationships throughout the customers organisation and play a strategic role in growing their businesses.
· Builds and nurtures business relationships with key decision makers.
· Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
· Maintains good relationships with all key individuals within a specified number of accounts and/or within a geographically defined territory
· Responsible for mapping customer requirements to Travelport’s products and services to grow the business.
· Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.
· Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
· Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
· Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.
3. Knowledge, Skills, Experience, Training, Education:
· Educated to degree or equivalent. Minimum of three years working experience in a business to business environment.
· Strong commercial skills, including ability to translate customer business requirements into definable actions
· Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally. Possessing high degree of self-motivation, confidence, assertiveness and an ability to respond to rapidly changing environments.
· Strong commercial understanding of the Travelport business model, core drivers & technology requirements.
· Strong knowledge of the travel technology landscape.
· Strong functional/technical knowledge of Travelport platform.
· Excellent management skills – capable of being both a sales leader but also a strong people manager
· Will have a high degree of numeracy.
· Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.
· Ability to assess/analyse situations, grasping complexities and identifying issues, applying sound judgement.
4. Context/Environment:
· Must be able to work closely across the Travelport organisation, creating a strong template for the ME region. The AM should also work closely with colleagues in multiple agency sales verticals / channels including the Enterprise Customer Group, Global OTA, Operators & Agency Consulting & Implementation.
5. Key Measures:
Financial Scope
Responsible for the commercial performance of the defined account base - segment production, revenue, additional revenue/services. Responsible for the cost items relating to this.
Staff Management
This role would operate in a matrix environment where effective relationships across a range of stakeholder groups would be vital. An ability to be credible with senior technical stakeholders would be an important aspect of the ability to influence and drive progress.
Interested? We’d love for you to get in touch!*
*Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.
Unconflicted and independent, we are re-inventing a simpler future for travel’s complex ecosystem.
Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content.
We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities.
We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before.
Travelport is on a mission to make Travel easier and more rewarding for everyone.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.