Application Support Officer
Job Description
Key Responsibilities:
Provide general application support and trouble-shooting/problem-solving.
Insure to solve assigned tickets for the supported systems (24/7 SW) within SLA and ensure optimal customer satisfaction.
React to high severity technical issues that require immediate attention.
Trouble-shoot application problems, find solutions, workarounds and communicate solutions to customers.
Work with multiple teams for the successful resolution of issues and incidents.
Review and study the vendor contracts, SLA and escalation matrix included.
Execution of DB scripts/extracts as needed.
Creating and Marinating the internal work flows using Power Automate.
Skills
Candidate Qualifications:
Business Knowledge/Technical Skills:
0-3 years of experience in the same position.
B.Sc. in computer science or equivalent
Strong Troubleshooting and problem solving skills
Strong communication skills.
DB knowledge overview (SQL, Oracle).
Strong Knowledge in Power apps, Power automate, Power BI, one drive, Share Points
Job Location Cairo, Egypt Job Role Information Technology Years of Experience Min: 0 Max: 3
