observe daily call center metrics on all projects, teams, and agent performance. - Analyze ... level requirements. - Track and manage center attendance and schedule adherence....
center of the organization. We want our knowledge base to drive agent ... is solved. This requires maximizing agent quality and agility. Our agents ...
skilled workforce specializing in Contact Center (Cloud, Hybrid or on-Prem ... (Cloud or on-Prem), Contact Center Agent Desktops, Speech and Language (Arabic ...