Customer Service Executive - Shop & Ship
Location-Cairo , ,
Egypt (EG) Job ID -6322
Job Purpose:
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
Job Responsibilities:
Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. Review Mailboxes for new subscribers and log customer information into the system. Follow up on all online subscriptions, check the integrity of the logged customer information, and contact all online customers to ensure they are aware of how to best use the service. Update customer’s information on their respective profiles in the system and ensure the delivery address is complete to achieve successful delivery of customer’s packages. Daily follow-up on all service desks and customer care requests by taking the needed action within the set time frame. Maintain and record all customer’s communications, complaints, and opportunities to ensure customers service and follow-up. Handle client complaints, reporting to the Shop & Ship Team Leader/Manager in the station to ensure customer satisfaction. Following up with customers on shipments held at customs (Misrouted – Re-export - Damaged). Updating of shipments status where needed to comply with the company procedures. Follow up on all “on-hold” packages; coordinate required action with clients and operations to ensure proper package handling. Follow up on problematic/pending shipments and contact other stations or/and origins to overcome complications. Handle misrouted shipments in coordination with other Shop & Ship team to ensure delivery to the right customer. Initiation and follow-up on campaigns and projects to ensure effective deployments and implementation.
Job Requirements:
Bachelor’s degree Holder (Logistics/ Supply chain/ Business Administration Major Preferably). 1 – 2 Years of experience in Customer Service field. Fluency in English is a MUST. Strong Knowledge in Microsoft Office (Excel, Outlook). Excellent phone-handling skills. High proficiency in customer communications. Excellent Communication Skills: Verbal and Written in English.
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
