We are looking for an enthusiastic Customer Success Specialist to be the voice of Sylndr and help us improve the experience of our customers. As a customer Success Specialist, your main goal will be to celebrate with customers, empathize when things go wrong, resolve complex challenges when they arise, and create a fantastic car buying experience for our customers. As an advocate of the customer success team, you are trained and empowered to handle all different calls, including escalations. We anticipate issues, offer resolutions, and turn not-so-great experiences into unforgettable ones.
What you will be doing:
Coordinating with different teams to solve issues in a timely manner.
Handle all Customer inquiries completely and accurately.
Resolve and manage Customer complaints and problems to their satisfaction as per the scope set.
Use Customer service skills to optimize the opportunity for each customer contact.
Use all acquired skills from the delivered training to all call scripts, communicated process, and achieve quality communicated targets
Complete all necessary documentation related to different transactions handled
Alert the Supervisor of issues or concerns that require escalation for complete resolution
Maintain confidentiality of Sylndr’s customer's data
Reach the communicated target for each type of transaction handled
Participate in individual and team training/ meetings in order to ensure that knowledge is up to date
Who you are:
High sense of commitment and discipline
High Sense of quality and precision in fulfilling duties and tasks
Experience in a customer service role
Self-starter
Able to identify customer needs
Able to organize and communicate information clearly
Has a positive and professional customer-oriented attitude
Can articulate voice and tone
Telesales skills is a huge plus
Has 6 months of experience most of which in call center/customer service
