Customer Support Quality Assuran...
- Maadi, Cairo*Customer Support Quality Assurance
- Maadi, CairoPosted 2 months ago
37Applicants for 1 open position
2Viewed
0In Consideration
0Not Selected
Experience Needed: 2 to 3 years Education Level: Bachelor's Degree
Job Details
Career Level: Experienced (Non-Manager) Salary: Confidential Job Categories:
Skills And Tools:
Job Description
We are seeking a diligent and detail-oriented Quality Assurance Specialist to join a US fitness app company. As a pivotal team member, you will play a key role in ensuring that our Member Experience Associates consistently deliver high-quality service that aligns with and surpasses established standards.
Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams.
Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & Conduct targeted coaching sessions to address specific areas of improvement and reinforce positive behaviors.
Performance Analysis: Collaborate with team leaders to identify and address performance issues, proactively identifying trends and areas for improvement, Maintain meticulous records of quality audits, coaching sessions, and performance improvement plans & Generate detailed reports highlighting performance trends and proposing initiatives for continuous improvement.
Job Requirements
Fluent English Speaker (C1) Flexibility with working night & overnight shift (US Times) 2 to 3 years of experience in customer service Quality Assurance role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Familiarity with customer service software and tools. Ability to adapt to a dynamic and fast-paced environment. Ability to collaborate effectively with team leaders and associates. Detail-oriented with a commitment to maintaining accurate records.* Proficient in generating and analyzing performance reports.
