Customer Support Specialist

CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have.

• Handle incoming customer inquiries via phone, email, and chat
• Provide timely and accurate responses to customer requests
• Troubleshoot and resolve technical issues by providing step-by-step instructions or escalating to the appropriate technical team
• Ensure customer satisfaction by providing excellent, customer-centric support
• Maintain accurate records of customer interactions and updates in our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Keep up-to-date with product knowledge and industry trends