Responsibilities: Technical
. Acts as a center point of communications for support and guidance for FM services on site.
. Responsible for FM standards and delivery through KPI's/SLA's.
. Responsible for adherence to business controls and JLL processes and procedures
. Develop standard performance indicators and management information for client reports.
. To establish standardized processes across the site in compliance with legislation and meeting industry ‘best practice’.
. To develop, manage and implement FM Service Delivery maintaining operational and commercial compliance within Client and JLL expectations with a day to day FM Operations.
. Coordinate a client performance reviews against output on a monthly basis
. Ensure projects are managed within the portfolio and delivered on time and within budget.
. Provide professional advice/direction to the client on FM matters/solutions associated with the site/s
. Manage all emergency procedures for the site/s.
. Manage all accident reporting at site/s.
. Responsibility for ensuring compliance to legislation relevant to FM services and meeting, for both JLL and supplier partners for Technical services.
. Manage suppliers who support the site/s
. Develop a relationship with specialist Contractors and Suppliers at a senior level, to align operational and site specific goals.
. Accountable for the financial performance of the site/s service delivery.
. Agreed point of contact ensuring that best practice and innovation is applied on all sites where appropriate.
. Carries out annual management audit review across all areas on specific compliance requirements.
. Ensure that all Health & Safety and Environmental requirements are in place at site/s within remit.
. P&L responsibility.
. Carries out annual management audit review across all areas on specific compliance requirements.
. Support of pull through/cross-account opportunities
Financial
. Assisting in responsibility for all financial costs and controls for the site/s.
. Ensure staffs focus on billing and collection processes for all service lines at the site/s
. Helping to ensure all monthly financial reports are created and timely delivered to support the budget process.
. Be commercially aware and have a sound knowledge of cost controls and budget preparation.
. Identify pull through business and additional works for the site/s.
. Assisting in management of P&L performance at site/s.
People skills
. Ensure all meeting actions, from contracts, customer and team meetings are consolidated monthly.
. Self-motivated with strong communication skills and management ability.
. Strong team player with focus on Customer/Supplier relations and services.
. Strong supervisory skills and influencing ability / Strong communication skills (oral & written).
. Able to converse confidently with staff, customers and suppliers at all levels.
. Develop talent and adopt career management techniques for strong performers.
. Manage and develop the site/s team/s through effective induction, training and development and annual appraisals.
. Coordinate a one-team approach on behalf of the Hub Lead through coaching, training and continuous professional development.
Customer Service
. Maintain regular contact with client by developing permanent, mutually beneficial, business relationships.
. Be at the forefront of customer relationships in the site/s
. Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
. To continually seek to improve Customer/Client Satisfaction demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment.
Key Performance Indicators
. Overall profitability of the sites
. In line with contract deliverables on various reporting tools and dashboards
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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