About Us Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency, reliability, and best-in-class service to all stakeholders. We are on a mission to impact millions of Egyptians by becoming the go-to online platform for selling their cars directly in just a few hours or seamlessly buying high-quality and affordable cars. About the role We're looking for a driven Head of Customer Operations to lead our teams in delivering exceptional customer success, smooth transactions, and efficient publishing processes at Sylndr. You'll play a pivotal role in ensuring our operations are finely tuned and unwaveringly focused on the customer.
What you will do!!
Develop and implement a comprehensive customer operations strategy aligned with Sylndr's vision and objectives.
Enhance customer journey and touchpoints across various channels to ensure a seamless and positive experience.
Monitor and measure customer success metrics, instilling a customer-centric culture within the organization.
Collaborate closely with internal teams to deliver consistent and positive customer experiences.
Define and communicate clear customer service standards and expectations.
Implement mechanisms for capturing, analyzing, and acting upon customer feedback to drive continuous improvement initiatives.
Serve as the advocate for the customer's voice throughout the organization
Who you are!!
Bachelor's degree in business, marketing, or any related field.
Proven track record of developing and implementing customer operations strategies.
Passionate about cars with a strong understanding of customer operations principles.
Strong analytical skills, exceptional leadership, and team management abilities.
Excellent communication and interpersonal skills, innovative mindset, and strong project management skills.
Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
