Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you!
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Investigation Specialist for FBA Operations who shares Amazon's passion for the customers—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with our stakeholders as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.
Key job responsibilities
The ideal candidate for this role would possess strong analytical skills, attention to detail, and the ability to monitor and improve operational performance effectively. They should have experience working collaboratively with cross-functional teams such as 3P Carriers, Customer Service, Seller Support, Product, and Operations to address performance issues and ensure metrics are within goals. Strong problem-solving abilities and a proactive approach to resolving seller-reported issues are essential. Additionally, the candidate should be adept at gathering and analyzing seller feedback to drive improvements in seller experience, working closely with the Program Managers to implement solutions. Excellent communication and interpersonal skills are also crucial for effectively liaising with various teams and stakeholders.
We are open to hiring candidates to work out of one of the following locations:
Cairo, EGY
- 2+ years of customer service experience
- Experience with Microsoft Office products and applications
- Special proficiency in Microsoft Excel.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Self disciplined, diligent, proactive and detail oriented.
- Demonstrated ability to translate the recurring issues into quantified metrices.
- Focusing on delivering high-quality results and outcomes consistently.
- Having a curious mindset towards learning.
- Having productivity management skills while working on multiple issues and tools.
- Relevant experience working with data analytics and using metrics to identify/predict issues.
- Familiarity with SQL.
- Familiarity with reports and dashboards creation.
- Experience of stakeholder management and dealing with multiple stakeholders including building and maintaining professional relationships.
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