https://bayt.page.link/pPhPsRTCsv5KYL3U7
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

1. Monitor ATM Performance: Regularly monitor the performance and availability of ATMs using monitoring tools and software. Identify and investigate any abnormalities or issues, such as cash jams, network connectivity problems, or hardware malfunctions.


2. Troubleshooting: Perform troubleshooting and diagnostic procedures to identify the root cause of ATM issues. This may involve analyzing error codes, reviewing transaction logs, and coordinating with technical support teams or vendors for assistance in resolving complex problems.


3. Incident Management: Respond to incidents and service requests related to ATMs promptly and efficiently. Follow predefined procedures to resolve issues or escalate them to the appropriate teams for further investigation or resolution.


4. Security Monitoring: Monitor and report any suspicious activities or security breaches at ATMs. Collaborate with security teams to implement and maintain security protocols, such as surveillance systems, alarm systems, or physical security measures.


5. Maintenance and Upgrades: Coordinate with maintenance teams to schedule routine maintenance activities and software/hardware upgrades for ATMs. Ensure minimal disruption to ATM services during maintenance windows.


6. Reporting: Prepare and maintain reports on ATM performance, incidents, and service-level metrics. Provide regular updates to management regarding the status of ATMs, ongoing issues, and potential improvements.


7. Compliance: Ensure compliance with regulatory requirements and industry standards related to ATM operations, security, and data privacy. Stay updated with relevant changes in regulations and implement necessary measures to maintain compliance.


8. Respond to User inquiries: Provide prompt and efficient technical support to customers experiencing issues with ATMs. Address customer queries related to ATM functionality, transactions, and error messages.


9. Software configuration: Assist in the configuration and installation of ATM software applications, patches, and updates. Ensure compliance with security protocols and regulatory requirements.


10. Documentation: Maintain accurate records of customer interactions, technical issues, and solutions provided. Document troubleshooting steps, known issues, and resolutions for future reference.


11. Escalation and coordination: Escalate complex technical issues to the appropriate level of support within the organization. Coordinate with internal teams, such as network operations, software development, or field technicians, to resolve critical issues.


12. Continuous improvement: Identify recurring technical issues and propose solutions to improve ATM performance, reliability, and customer experience. Stay updated with the latest technological advancements in ATM systems.


13. Completes shift reports/incident report logs and completes problem report in case of not solving the problem.


14. Suggests improvements/scheduling of production jobs in order to increase efficiency of the system


15. Performs any other related duties as assigned


تفاصيل الوظيفة

منطقة الوظيفة
مصر
قطاع الشركة
خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة
غير محدد
نوع التوظيف
غير محدد
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
غير محدد

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