Job Description - IT Support Senior Specialist (2400002J)
Job Description
IT Support Senior Specialist - (
Job Number:
2400002J )
Description
Overall responsibility for the IT service desk, ensuring that all request for IT support are
actioned in accordance with service desk procedures and priorities.
• Accountable and responsible for delivering day to day IT support to all users, and addressing
ongoing or reoccurring issues impacting the service.
• Responsible for developing, embedding and managing the methods of working practices
within the IT Support Team, including proactive IT support to end users to ensure that a high
quality, professional IT service is provided to the college community.
• Work collaboratively with the Director of Resources to ensure the IT support service meets
the needs of its users and contribute to the future development of the service and the
college’s IT strategy.
• Responsible for the maintenance and management of an up to date assets register enabling
the tracking of all ICT assets.
• Responsible for the maintenance of up to date documentation of all relevant IT and AV
systems and hardware, including the maintenance contracts and warranties.
• Maintaining documentation on IT Hardware, software and audio-visual equipment including
digital and printed format, ensuring the user guides and knowledgebase articles are available
to users.
• Acting as an escalation role for the IT support technicians and work with the college’s ICT
contractor and the Director of Resources where required.
Qualifications
he should have experience more than 3 years in IT support & operations .
MCSA & CCNA & ITIL
Primary Location
: Egypt/Cairo/5th Settlement/Head Office/CFC Building - Infrastructure
Job Posting
: Apr 3, 2024, 9:02:20 AM Main Function : Information Technology Company Name : El Sewedy Infrastructure Business Group
