Alshaya group is offering a as a Call Centre Agent - Strategy & Digital in .
Duties & responsibilities
Answer and handle all feedbacks received from different channels Comply to the management instructions towards better KPI’s Full compliance to the Contact Centre code of conducts in the manner of attendance, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s Apply the elements of building positive rapport with different types of customers over the phone Adherence to schedule- shifts/ Weekends/ public holidays Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.) Understand & effectively deal with job stress and unsatisfied customers Attend training courses scheduled by the department Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards 1-3 years of customer support experience Fluent English and Arabic
