• Implement, and administer enterprise network infrastructure including routers, L2/L3 switches, wireless solutions, load balancers, and remote access technologies to ensure high availability and optimal performance.
• Implement, and maintain security infrastructure across multiple vendors including:
  • Next-Generation Firewalls (NGFW)
  • L3/L4 Firewalls
  • Web Application Firewalls (WAF)
  • Identity and Access Control solutions
  • Secure web gateways and security proxies
  • SASE
• Manage network segmentation, zoning, VPN connectivity, cryptography standards, and DoS/DDoS protection mechanisms to ensure compliance with security standards and best practices.
• Administer and support enterprise voice and collaboration platforms including Avaya, Cisco and Contact Center solutions.
• Monitor network and security infrastructure using enterprise monitoring and logging tools, investigate incidents, perform root cause analysis, and take corrective actions proactively.
• Lead troubleshooting and resolution of complex network, communication, and security incidents while providing third-level support for critical business services.
• Ensure proper documentation, configuration management, backup validation, disaster recovery readiness, and adherence to change management processes.
• Collaborate with internal teams, vendors, and outsourced support providers to ensure service availability, operational excellence, and successful project delivery.
• Participate in infrastructure projects, upgrades, migrations, audits, and security improvement initiatives.

Technical Skills & Experience

• Strong hands-on experience with enterprise networking technologies including routing, switching, and wireless technologies.
• Strong experience with enterprise security solutions
• Experience with web application firewalls, load balancers, reverse proxies, and secure remote access technologies.
• Good understanding of cybersecurity frameworks, segmentation models, zero-trust concepts, and security operations.
• Experience in enterprise monitoring, logging, and troubleshooting tools.
• Strong analytical, troubleshooting, and incident management skills.
• Experience working in enterprise environments with high availability and strict compliance requirements.