Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager for its MENA operations team. The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of UTR (under the roof) operations in Amazon’s last mile delivery stations.
As an ACES (Amazon Customer Excellence Systems) program manager, you will be the subject matter expert for UTR operations driving standardization and optimization for MENA operations.
You will be a subject matter expert on UTR operations and tools focusing on UTR safety, quality, productivity, and operator experience agenda. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes, and Amazon’s UTR technologies.
This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.
The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, business, and operations leaders.
Key job responsibilities
In This Role, You Will Be Responsible For:
• Define, design, launch and manage new transportation related products and programs in MENA.
• Benchmark UTR process and technology with Amazon developed markets.
• Gather requirements and conceptualize a transportation solution to solve a business problem.
• Own and drive UTR product portfolio and roadmap for MENA.
• Work with key stakeholders across various functions to define and launch a product/program.
• Own and drive the on-ground implementation of new UTR technology launches.
• Evaluate launch outcomes and reintegrate learning into the organizational plan.
• Set up standard operating procedures for UTR processes.
• Create metrics to monitor the compliance and adherence to processes.
• Contribute to deep dive and understand obstacles to improve UTR (under the roof) metrics on all fronts; safety, quality, productivity, and associate experience.
We are open to hiring candidates to work out of one of the following locations:
Cairo, EGY
• Bachelor’s degree.
• Demonstrate strong track record of stakeholder management within a large scale rapid and process driven environment, whilst also being able to handle multiple projects.
• Knowledge of Lean, Six Sigma, Kaizen, and FMEA methodologies.
• Ability to work through all shifts including night shift for new projects implementation or conducting studies.
• Ability to travel up to 50% of the time within Egypt, UAE, and KSA.
• Familiarity with MS office suite (particularly Excel)
• Fluency in Arabic, and English.
• Comfortable working in ambiguous situations and to come up with solutions as per the situations faced.
• Ability to work under pressure and in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Excellent analytical skills to evaluate complex problems, perform RCA, and implement solutions.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Ability to write SQL queries.
• Resourceful to identify the way to get things done using limited resources.
• Orientation towards detail and precision.
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