الوصف الوظيفي
We're looking for a detail-oriented Quality Assurance Intern to join our Quality Operations team.
You'll help monitor and evaluate customer support interactions across Calls, Live Chat, and Social Media, ensuring agents provide accurate information, adhere to company policies, and deliver an exceptional customer experience.
Responsibilites Regularly audit customer interactions across phone calls, live chat transcripts, and social media channels to evaluate agent performance.
Support data analysis by building and interpreting datasets to help find root causes and turn raw numbers into actionable insights.
Assist in managing quality initiatives using analytical and problem-solving skills.
Use standardized scoresheets to grade interactions based on communication, technical accuracy, compliance, adherence to procedures, and empathy.
Inspiring Office Environment When you come to the mylo office, you'll find creative workspaces, an open design that encourages team collaboration, and a well-equipped kitchen for your daily coffee breaks or snack moments.
Learn from the Best You’ll be surrounded by experienced, passionate tech professionals who are ready to guide you.
You'll learn fast, grow even faster, and gain real-world exposure that will help you take confident steps in your career.
Real Impact This isn’t a “watch-and-learn” kind of internship.
You’ll be working on real projects, solving actual problems, and making a difference — from day one.
Fresh graduate available for a full-time, 2-month internship Deep understanding of the customer support journey, with a dedication to improving both the agent and customer experience.
Exceptional listening and communication skills; open to feedback and dedicated to continuous improvement.
Highly organized and methodical, with the ability to multitask while paying strict attention to detail.
Self-driven and proactive, taking initiative to solve problems independently and elevate support quality.
Strong collaboration skills, working effectively across internal teams to achieve the best possible quality outcomes.
Comfortable working with data and analytical tools to support quality reporting.
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
