Retailer Operations Specialist

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB’s end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

Responsibilities

• Responsible for day-to-day delivery operations.
• Assist with the implementation of new processes and procedures.
• Identify ways to improve customer experiences.
• Interact with couriers in answering questions, and resolving issues.
• Daily live Tracking couriers to maintain sufficient service to the clients.
• Troubleshoot and investigate fraud and troubled orders.
• Monitor, anticipate and manage the live operation to ensure a great user experience
• Manage real-time fleet capacity.
• Lead the communication with the fleet for ongoing orders.
• Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.

Requierments:

• Bachelor's Degree in any related field.
• Excellent communication and presentation skills.
• Good Command of Word, Excel, PowerPoint, Google Drive.
• Good in English .
• Understanding of delivery & logistics business Field is preferred
• Previous experience in a similar position related to dispatching or customer support is preferred .