Regular - Senior Application Support and Cloud Operations Engineer
Senior Application Support and Cloud Operations Engineer
ref :578257 | 17 Dec 2023
apply before : 23 May 2024
CityStars, Cairo, Égypte - Egypt
about the role
Senior Application Support and Cloud Operations Engineer
Mission:
The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.
Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis):
Technical responsibilities:
- Ensure applications’ availability to meet the SLA target
- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Develop monitoring scripts to monitor applications, system performances and data availability
- Communicate planned/unplanned outages to end users
- Provide administration services on applications
- Provide workarounds for major issues until permanent fix is delivered
- Participate in the UAT testing for any bugs/new application features
- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
Fully understanding the functionality of applications to help them define their QoS matrixes
Providing L2 support for the cloud infrastructure
Providing L2 application support to cloud-based applications
in some cases; containerizing applications
Functional responsibilities:
- Managing and handling new issues related to the application support or to the infrastructure support
- Representing the team with different stakeholders within the organization
- Having full autonomy within the team
about you
Functional Skills:
- Excellent troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Autonomy to work on different issues
Technical Skills:
Due to the variety of the supported applications, the proficient knowledge in two or more of the below domains is mandatory:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
Good experience in working in agile and devops is a plus
Good understanding of network protocols (CCNA is a plus)
ITIL foundation knowledge (certificate is a plus)
Educational background:
B.Sc. in computer science or equivalent
Fluent in English
Fluent in French is a plus
At least 4 years of experience working within the IT field
additional information
The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.
Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
contract
Regular
Only your skills matter
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