Manage and deliver the installation and configuration of network security architectures.
Provide remote and on-site support to our customers inside/outside Egypt.
Manage and monitor large computer networks for problems from a central location by communicating with site technicians and tracking problems until resolution.
Investigate and identify the root cause of the incidents through analyzing problems, performing troubleshooting, and tracking incident response on the system.
Track, document and record precisely all technical issues and resolutions for future reference.
Maintain LAN, WAN, and architecture of the server as per the business policy.
Resolve the existing security issues including hardware malfunctions and track vulnerable scripts to avert the potential threats.
Generate and maintain the virtual private network, Firewall, and web protocols
Carry out investigations of security breach alerts and report findings of security analysis.
Monitor web security gateways, perimeter security, network access controls, and endpoint security.
Manage communications with third-party vendors, Customer contacts, and other IT teams.
Maintain routers and switches and generate status reports of hardware and software products as per the designated policy
Prepare and submit weekly and monthly progress reports to the network team leader to clarify the current status and progress of assigned tasks
Escalates customer satisfaction problems and complex issues to Network Team Leader and technical Project Services, if necessary.
Prepare, compile, and review the projects’ technical documentation with the details of the installation work and submit it to the team leader.
